Medical Front Desk Specialist

About the role

We are seeking a friendly, customer service–focused individual to join our healthcare team. This role supports daily front office operations while providing outstanding service to patients, providers, and staff in a fast-paced outpatient clinic environment.

Responsibilities

• Welcome and check in patients in a professional and friendly manner
• Answer and direct incoming phone calls
• Schedule, reschedule, and confirm patient appointments
• Perform patient registration, intake, and data entry
• Verify insurance benefits and obtain pre-authorizations as needed
• Process patient check-out and collect applicable payments
• Assist with scanning, faxing, filing, and maintaining patient records
• Support therapists, providers, and clinical staff with administrative tasks

Qualifications

• High School Diploma or GED required
• Previous customer service experience required
• Medical front office, Patient Service Representative (PSR), healthcare, or insurance experience preferred
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Basic computer and data-entry skills
• Professional, dependable, and team-oriented attitude

Schedule

• Full-Time
• Monday – Thursday: 7:00 AM – 7:00 PM (open availability)
• Friday: 7:00 AM – 1:00 PM

Why Join Us

• Entry-level opportunity to start a career in healthcare
• Collaborative and supportive team environment
• Opportunity to gain experience in patient care coordination, insurance verification, and medical office operations
• Make a positive impact on patients every day

Pay

The pay range for this position is $18.00 – $18.00/hr. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)