Medical Front Desk Specialist

About the role

We are looking for a Medical Front Desk Specialist to support a Specialist to support a healthcare environment in Portland, Oregon through a Contract position. This role serves as the first point of contact for patients, helping create an organized and welcoming experience while managing key front office operations. The ideal candidate is comfortable coordinating appointments, handling administrative tasks, and maintaining accurate patient information in a fast-paced medical setting.

Responsibilities

• Welcome patients and visitors professionally, ensuring a positive arrival experience and efficient front desk flow.
• Coordinate appointment scheduling, confirmations, and changes while helping maintain provider calendars and clinic efficiency.
• Manage patient check-in processes by collecting required information, verifying details, and preparing records for visits.
• Review insurance information and confirm eligibility to support accurate registration and billing procedures.
• Enter, update, and maintain patient data within electronic medical records systems with strong attention to accuracy.
• Handle incoming calls, respond to routine questions, and direct inquiries to the appropriate clinical or administrative staff.
• Perform daily reception and administrative duties such as filing, document handling, and communication support for the office.
• Use basic medical terminology appropriately when assisting with patient information and coordinating with healthcare team members.

Requirements

• Experience working in a medical front office, clinic reception, or similar healthcare administrative setting.
• Experience using EMR or electronic medical records systems, Epic is highly preferred.
• Ability to schedule patient appointments accurately while managing multiple priorities throughout the day.
• Familiarity with patient check-in procedures, front desk workflows, and general receptionist responsibilities.
• Working knowledge of medical insurance verification and the ability to review coverage information carefully.
• Understanding of basic medical terminology used in a healthcare environment.
• Strong communication, organization, and customer service skills with a detail-oriented and dependable approach.

Benefits

• Medical, vision, dental, and life and disability insurance available to contract/temporary professionals.
• Eligibility to enroll in the company 401(k) plan for hired contract/temporary professionals.