Medical Equipment Technician

About the role

The Medical Equipment Technician is responsible for timely, efficient, courteous and service-oriented delivery and assembly (when appropriate) of medical equipment and supplies. When making deliveries, this role educates the patient and/or caregiver on use, maintenance and benefits of the equipment. In addition, the Medical Equipment Technician completes a variety of related warehouse and inventory tasks, as well as reports and other required documentation, and may be cross-trained for coverage in the office.

Responsibilities

• Delivers medical equipment and supplies, educates the patient and/or caregiver on use, maintenance and benefits, and completes all required paperwork.
• Maintains compliance logs and applicable records and receipts per policy and procedure.
• Understands and complies with all applicable laws, rules and regulations including, but not limited to, HIPAA, Joint Commission, FDA, OSHA, ORCB, state Pharmacy Boards, state Respiratory Boards, state Departments of Transportation, all infection control guidelines and all laws pertaining to oxygen transfilling. The Medical Equipment Technician is expected to report any and all compliance or safety issues to the manager.
• Responsible for afterhours coverage with other Medical Equipment Technicians.
• Supports and participates in the training of new Medical Equipment Technicians as requested by the manager.
• Identifies patient needs and/or revenue opportunities while engaged with patients and conveys them to the Customer Service Representatives for follow-up.
• Supports vehicle maintenance by unloading and cleaning vehicle daily. Completes daily and quarterly maintenance manifests as required by policy and procedure.
• Maintains warehouse, inventory levels and equipment cleanliness and repair according to policy and procedure and in compliance with applicable rules and regulations.
• Other duties as assigned by the branch office manager.

Requirements

• High School diploma or GED equivalent.

Qualifications

• Preferred: Residential delivery driver experience.
• Preferred: Customer service experience in a medical/insurance/healthcare setting.
• Valid driver’s license with a qualified driving record as determined by DASCO’s auto insurance carrier review.

Skills

• Compliance
• Customer service / client focus
• Detail oriented
• Stress management
• Time management

Benefits

• Competitive compensation based on industry standards
• Generous 401(k) match with immediate vesting
• Growth opportunities
• Health insurance (Medical, Dental, Vision)
• Excellent PTO that increases with tenure
• Holiday pay
• Fantastic company culture

Schedule

Full-time, Monday–Friday 8:30 AM to 5:00 PM (subject to change by branch office manager). Periodic after‑hours (overnight and weekend) on‑call shifts as required.