Medical Equipment Technician

About the Role

Medical Equipment Technicians play a critical role in helping patients safely transition care into their homes, long-term care setting, clinic or any location deemed necessary to service the patient. In this role, you'll deliver, set up, and support respiratory and home medical equipment while educating patients and caregivers – ensuring comfort, safety and independence.

Hours for this position: Wednesday–Sunday, 11:00am–7:30pm.

Responsibilities

• Develop and maintain knowledge of HME products, services, and applicable regulations
• Perform patient assessments and reassessments to support appropriate ongoing care
• Educate patients and caregivers on the safe use, care, and troubleshooting of respiratory and HME equipment
• Respond to patient equipment issues, including under emergency conditions when required
• Maintain home oxygen systems through scheduled patient visits
• Protect patient confidentiality and comply with HIPAA and infection control standards, including proper use of PPE
• Deliver, set up, retrieve, clean, and maintain equipment in accordance with company policies and safety standards
• Perform routine preventative maintenance and simple repairs; report equipment hazards or incidents as required
• Process orders and complete documentation accurately and timely to support patient care and reimbursement
• Maintain basic reimbursement knowledge to ensure proper billing for equipment and services
• Promote company services and products to referral sources, as appropriate
• Safely operate and maintain a company vehicle
• Participate in quality improvement initiatives and comply with all company policies and compliance program requirements
• Complete required compliance training and participate in on-call rotation as scheduled
• Perform other related duties as assigned

Qualifications

• High School Diploma or equivalent required
• Customer service, field-based, delivery, or healthcare experience preferred
• One (1) year of healthcare technician, military service, delivery/field service with customer service interaction, or related experience preferred
• Senior level requires two (2) years of relevant experience, including one (1) year in a similar role
• Valid and unrestricted driver's license required

Work Environment

Primarily field-based with daily patient home visits and occasional on-call coverage in assigned area around operation.

Physical Requirements: Each role has a unique set of physical demands and work environments that an employee will encounter while performing the essential function of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation

Compensation based on experience, location, and role level: $23–$25 an hour.

Benefits

• Comprehensive medical, dental, and vision coverage (eligible first of the month following hire)
• 401(k) with company match
• Paid Time Off plans, including 6 paid holidays
• Employee Stock Purchase Plan
• Paid Parental Bonding Leave
• Short- and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• CVS Minute Clinic and Teladoc access
• Spousal Advantage Reimbursement Plan
• Identity Theft Protection and Legal Plan

Applicable waiting periods apply.

Requirements Disclosure

• Company-conducted background check is required for all roles
• Company-conducted Motor Vehicle Record check is required for driving roles
• Clinical roles require valid licensure/certification, where applicable
• For positions located in Florida, background screening is conducted through the Florida Care Provider Background Screening Clearinghouse
• For positions located in California that require on-site presence at a Home Medical Device Retailer (HMDR) facility, candidates must obtain a California Department of Public Health (CDPH) Exemptee License, which requires completion of state-approved training and a course completion certificate