Medical Equipment Driver & Customer Service

About the Company

Join a leader in home healthcare. At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively.

About the Role

We are seeking a dedicated Customer Service Technician to join our team. In this position, you are responsible for the delivery, set up, and maintenance of medical equipment, oxygen, and supplies, as well as instructing patients and/or caregivers on proper use and maintenance. You will also provide customer service over the phone and in-person to patients and referral sources.

At this location, this position pays $18.00 to $22.00 per hour, depending on related experience, and is eligible for a bonus opportunity.

Responsibilities

• Adheres to company policies and procedures regarding personnel protective safety equipment
• Assists with updating respiratory grid
• Available for on-call assignments as needed
• Completes all necessary delivery forms and paperwork including invoices, work orders, manifests, logs, patient care instructions, route sheets, etc.
• Coordinates verification of Medicare, Medicaid, and private insurance coverage information
• Delivers, sets up, and maintains equipment at the delivery address using company/personal vehicle
• Develops and maintains working knowledge of current products, services, and applicable governmental regulations
• Educates patients and/or caregivers on the safe use and maintenance of delivered items
• Maintains assigned company vehicle in a clean and safe working condition
• Maintains referral log
• Manages all aspects of intake: answering phones, receiving faxes, collecting patient and referral source information, data input, printing tickets, assembling charts, and processing paperwork
• Monitors office supplies
• Observes additional patient needs and reports during morning meetings
• Prepares CMNs/SOPs for Sales Reps and documents on tracking log
• Prepares complete and accurate files for Billing Department
• Prepares tickets for daily routes
• Provides service for walk-in patients
• Reports equipment hazards and/or product incidents as required
• Works with location personnel to coordinate deliveries
• Demonstrates ability to work cooperatively with others
• Deals politely with patients and referral sources
• Manages several tasks at once
• Performs other duties as assigned

Travel

• Travel via company/personal vehicle required to patient’s homes for set-ups and recurring deliveries
• Use of a personal vehicle may be required for deliveries; all miles driven for company purposes will be eligible for mileage reimbursement

Requirements

• Employment is contingent on a background check (company-wide). Results will not automatically disqualify individuals; an individualized assessment will be conducted considering the duties of the position, nature and timing of the offense, and evidence of rehabilitation, in accordance with applicable laws.
• Drug screen (when applicable for the position)
• Compliance with healthcare facility credentialing process (when applicable for the position)
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Qualifications

• Required: High school diploma or GED equivalent
• Preferred: Experience with medical equipment
• Preferred: One year of related work experience
• Preferred: Medical terminology

Skills

• Accurately perform simple mathematical calculations
• Effectively communicate in English (oral and written)
• Interpret various forms of communication (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality, discretion, and caution when handling sensitive information
• Multi-task with attention to detail
• Self-motivation, organization, time-management, and deductive problem-solving skills
• Work independently and as part of a team

Technical Abilities

• Email transmission and communication
• Internet navigation and research
• Microsoft applications: Outlook, Word, and Excel
• Office equipment: fax machine, copier, printer, phone, and computer/tablet
• Mechanically inclined for repair and troubleshooting of equipment
• Successfully demonstrates loading, unloading, and proper tie-down procedures as per company policy for transported cargo
• Understands use of all applicable home respiratory equipment and supplies

Physical Demands

• Lift and carry office equipment at times
• Requires sitting, walking, standing, talking, and listening
• Requires close vision to small print on computer, tablet, and paperwork
• Requires lifting (minimum of 65 pounds) and transporting patient equipment
• Requires contact with patients and equipment with potential exposure to contagious pathogens
• Requires driving a company/personal vehicle for the majority of the workday
• Required to comply with Rotech Respiratory Protection & N95 Mask Fit Testing Policy
• Medical evaluation and fit testing compliance in a timely manner
• Annual recertification
• Keep face clean-shaven to ensure N95 mask face-seal protection per OSHA guidelines

Benefits

• Generous paid time off and paid holidays
• Overtime pay for non-exempt positions (as applicable)
• Commission for Account Executives
• Bonus and incentive opportunities
• Fixed and variable car reimbursement for Area Managers and Account Executives
• Car, mileage, and telephone reimbursement (as applicable)
• Employee discount and recognition programs
• Employee Assistance Program (EAP)
• 401(k), HSA, and FSA/Dependent Care FSA
• Medical, prescription, dental, and vision coverage
• Life insurance, disability, accidental death, identity protection, and legal services
• Meru Health mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings Solutions programs
• Hepatitis B (HEPB) and TB vaccinations

Pay

$18.00 to $22.00 per hour, depending on related experience, plus bonus opportunity.