Medical Equipment Driver & Customer Service

About the Role

As a Customer Service Technician, you will deliver, set up, and maintain medical equipment, oxygen, and supplies while providing education to patients and caregivers on equipment use and safety.

Responsibilities

• Deliver, set up, and maintain medical equipment, oxygen, and supplies
• Educate patients and caregivers on equipment use and safety
• Provide customer service in person and via phone
• Complete delivery paperwork and verify insurance coverage
• Maintain company vehicle and referral logs
• Manage intake and paperwork processing
• Prepare documentation for billing and sales
• Report hazards and incidents
• Coordinate deliveries with the team
• Support walk-in patients and address additional patient needs
• Ensure safety and compliance with company policies

Requirements

• High school diploma or GED
• Experience with medical equipment preferred
• Strong communication, organization, and multi-tasking skills
• Ability to work independently and in a team
• Valid driver’s license with a clean record
• Physical ability to lift up to 65 pounds and perform equipment troubleshooting
• Proficiency with email, internet, Microsoft Office, and office equipment
• Adherence to safety and health protocols, including PPE and respirator fit testing
• Pass a background check and drug screening
• Complete healthcare credentialing when applicable
• Compliance with medical evaluations
• Comfortable driving a personal or company vehicle for patient visits

Benefits

• Paid time off
• Insurance coverage
• Retirement plans
• Employee assistance programs