Medical Emergency Dispatcher (Floating Shifts)

What Will You Do?

In this role, you will provide support for the 24/7 Medical Emergency Dispatch and Communications Center at Walter Reed National Military Medical Center (WRNMMC) in Bethesda, MD.

• Provides emergency communication reception and dispatching services.
• Determines the nature of the emergency in accordance with established guidelines.
• Determines the response and services to be rendered based upon the emergency call received and dispatches the correct emergency team based upon the information received.
• Maintains constant liaison with the scene of the emergency to include; fire officials, police, Command Duty Officer, and any other unit control centers involved with the emergency until official termination of the incident.
• Determines which calls need immediate attention during periods of multiple emergencies.
• Prioritizes multiple emergency and non-emergency calls to determine appropriate response levels based on the needs of the caller.
• Maintains an activity log of all significant daily events, emergencies, processes, or notifications received through the communication center.
• Maintains an electronic daily activity log of all activities according to locally established protocols.
• Maintains maps, checklists, online data logs, and charts.
• Maintains checklists and is fully proficient in the use of these checklists during emergency operations.
• Coordinates with military and civilian agencies in response to aid requests in accordance with locally established protocols.
• Operates and maintains telephones, radios, automated data processing equipment, printers, and other devices installed in the dispatch center.
• Maintains maps and other visual aids frequently utilized as quick information references for responding emergency personnel.
• Operates and maintains the Hospital Code Alarm system.
• Operates WRNMMC paging system to make announcements.
• Prepares and maintains reports and records relating to emergency responses.
• Compiles, collates, and verifies emergency and non-emergency response data generated by or processed through the communications center and enters appropriate information into the local reporting systems.

Requirements

• One (1) year of responsible work experience as an emergency or non-emergency dispatcher/call center operator, public safety officer, security, military or healthcare services, or relevant work experience using two-radio communication.
• Ability to work well under pressure.
• High School Diploma.
• Proficiency in standard computer operations, including proficient typing skills.
• Knowledge of the logs, reports, and filing procedures to perform necessary operator logging and documentation.
• Knowledge and skill to coordinate the work of the E-911 center with installation-wide emergency services and other offices having a relationship.
• Knowledge and skill to analyze information given over the telephone in emergency situations quickly.
• Ability to communicate and interact orally with a variety of individuals in emergency situations.

Benefits

• Medical
• Dental
• Vision
• 401K with Match!
• PTO