Medical Debt Collections Call Center Agent

This is a work-from-home position; you must live and perform the duties within 60 miles of an HCA Healthcare hospital (located in FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).

Schedule

• Full-time position requiring 1 mid/evening shift per week on a Monday, Tuesday, Wednesday, or Thursday (11:00 AM – 9:00 PM CST)
• 1 Saturday per month (9:00 AM – 3:00 PM CST)

Responsibilities

• Make outbound calls for account follow-up and resolution of patient receivables while providing excellent customer service
• Spend 90% of your day on the phone
• Refer calls/accounts to appropriate parties based on customer inquiries
• Identify problem accounts and escalate as appropriate
• Update the patient account record to identify actions taken on the account
• Work with patients and guarantors to secure payment on outstanding account balances
• Maintain minimum production standards, including passing quality review scores and acceptable unit collection volumes
• Adhere to company attendance guidelines
• Provide excellent customer service
• Collaborate with team members and management in a professional manner

Requirements

• Previous call center experience preferred
• Minimum one-year related experience preferred, preferably in healthcare
• Experience with collections in the healthcare revenue space is preferred
• Bilingual ability is a plus but not required

Benefits

Parallon offers a total rewards package that supports the health, life, career, and retirement of our colleagues. Available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs: paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence
• Savings and retirement resources:
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan
  • Flexible spending accounts
  • Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling
• Education support: tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing
• Additional benefits: fertility and family building support, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts

Note: Eligibility for benefits may vary by location.