Medical Debt Collections Call Center Agent

This position is work-from-home but requires you to live and perform duties within 60 miles of an HCA Healthcare hospital (located in FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, or VA).

Schedule

• Full-time position requiring one mid/evening shift per week on a Monday, Tuesday, Wednesday, or Thursday (11:00 AM – 9:00 PM CST)
• One Saturday per month (9:00 AM – 3:00 PM CST)

About the Role

As a Patient Account Collections Specialist, you will handle outbound calls for account follow-up and resolution of patient receivables while delivering excellent customer service. This is a work-from-home role, but you must reside within an HCA Healthcare hospital market area.

Responsibilities

• Refer calls/accounts to appropriate parties based on customer inquiries (90% of your day will be spent on the phone)
• Identify problem accounts and escalate as needed
• Update patient account records to reflect actions taken
• Work with patients and guarantors to secure payment on outstanding balances
• Maintain minimum production standards, including passing quality review scores and meeting collection volume targets
• Adhere to company attendance guidelines
• Provide excellent customer service
• Collaborate professionally with team members and management

Qualifications

• Previous call center experience preferred
• Minimum one year of related experience, preferably in healthcare
• Experience with collections in the healthcare revenue space is preferred
• Bilingual skills are a plus but not required

Benefits

Parallon offers a total rewards package supporting health, life, career, and retirement, including:

• Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits
• Wellbeing support, including free counseling and referral services
• Paid time off, paid family leave, and disability coverage
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan
• Flexible spending accounts and preferred banking partnerships
• Retirement readiness tools, rollover support, and financial wellbeing counseling
• Education support: tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing
• Additional benefits: fertility and family-building support, adoption assistance, life insurance, supplemental health protection plans, auto/home insurance, legal counseling, identity theft protection, and consumer discounts

Note: Eligibility for benefits may vary by location.