Medical Debt Collections Call Center Agent

This is a work-from-home position; you must live and work within 60 miles of an HCA Healthcare hospital (located in FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).

Schedule

• Full-time position requiring 1 mid/evening shift per week on a Monday, Tuesday, Wednesday, or Thursday (11:00 AM – 9:00 PM CST)
• 1 Saturday per month (9:00 AM – 3:00 PM CST)

About the Role

As a Patient Account Collections Specialist, you will handle outbound calls for account follow-up and resolution of patient receivables while delivering excellent customer service. This is a remote role, but you must reside within an HCA Healthcare hospital market area.

Responsibilities

• Refer calls/accounts to appropriate parties based on customer inquiries (90% of your day will be spent on the phone)
• Identify problem accounts and escalate as needed
• Update patient account records to reflect actions taken
• Work with patients and guarantors to secure payment on outstanding balances
• Maintain minimum production standards and achieve passing quality review scores
• Meet unit collection volume targets
• Adhere to company attendance guidelines
• Provide excellent customer service and collaborate professionally with team members and management

Requirements

• Previous call center experience preferred
• Minimum one year of related experience, preferably in healthcare
• Experience with collections in the healthcare revenue space is preferred
• Bilingual skills are a plus but not required

Benefits

Parallon offers a total rewards package that supports health, life, career, and retirement, including:

• Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits
• Wellbeing support, including free counseling and referral services
• Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence
• Retirement savings with a 401(k) Plan (100% match on 3% to 9% of pay based on years of service)
• Employee Stock Purchase Plan and flexible spending accounts
• Education support: tuition assistance, student loan assistance, certification support, dependent scholarships, and partnership with Galen College of Nursing
• Additional benefits: fertility and family-building support, adoption assistance, life insurance, supplemental health protection plans, auto/home insurance, legal counseling, identity theft protection, and consumer discounts

Note: Eligibility for benefits may vary by location.