Medical Debt Collections Call Center Agent

Job Summary and Qualifications

The Patient Account Collections Specialist position at Parallon involves outbound calls to resolve patient receivables, provide excellent customer service, and maintain production standards. This is a work-from-home role requiring 1 mid/evening shift per week and 1 Saturday per month.

• Refer calls/accounts to appropriate parties based on customer inquiries.
• Identify problem accounts and escalate as appropriate.
• Update the patient account record to identify actions taken on the account.
• Work with patients and guarantors to secure payment on outstanding account balances.
• Maintain minimum production standards.
• Achieve passing quality review scores per unit requirements.
• Produce acceptable unit collection volumes.
• Work within company attendance guidelines.
• Provide excellent customer service.
• Work with other team members and management in a professional manner.

Qualifications

• Previous Call Center experience preferred.
• Minimum one-year related experience preferred, preferably in healthcare.
• Experience with collections in healthcare revenue space is preferred.

Benefits

Parallon offers a comprehensive benefits package including:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling.

Note

Eligibility for benefits may vary by location. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing - apply today!