Medical Customer Service Representative

About the role

Patient's Choice Laboratories is seeking a Medical Customer Service Representative to join their team in Tempe, Arizona. The role involves serving as the primary point of contact for incoming patient and provider inquiries, assisting with laboratory-related questions, and maintaining accurate records.

Responsibilities

• Be the Voice of the Company: Manage a high volume of inbound calls (100-170 calls/day).
• Provide Solutions: Assist callers with laboratory-related questions, order statuses, specimen requirements, and general account support.
• Navigate Multiple Software Platforms: Research and resolve customer concerns using multiple software platforms and databases.
• Keep Precise Records: Accurately document all interactions and maintain detailed records within company systems.
• Collaborate & Escalate: Communicate effectively across internal departments and escalate complex issues to management.
• Stay Compliant: Maintain strict confidentiality and adhere to healthcare regulations (HIPAA) and company policies.

Qualifications

• Education: Associate's or Bachelor's Degree required.
• Customer Service: Minimum of 3 years of customer service experience (call center experience is a major plus).
• Industry Familiarity: At least 1 year of experience using medical terminology; previous laboratory, healthcare, or medical office experience is highly preferred.
• Tech & Typing Skills: Strong computer proficiency with typing speed of at least 40 WPM while speaking with a caller.
• Core Strengths: Exceptional organizational skills, high attention to detail, and the ability to learn complex medical/laboratory information quickly.
• Mindset: A professional, empathetic, and resilient approach to problem-solving in a high-volume environment.

Perks & Benefits

• Comprehensive Medical, Dental, and Vision Insurance
• Disability Insurance
• Paid Sick Leave
• Employee Discount Programs
• Clear Pathways for Professional Growth, Supervision, and Management Roles

Location

This is an administrative, 100% in-person role at our Tempe, AZ office. Candidates must be able to reliably commute or relocate prior to their start date.

Salary

$20 - $23 per hour