Medical Customer Service Representative

About Nissha Medical Technologies

Nissha Medical Technologies (NMT) is a global Contract Development and Manufacturing Organization (CDMO) where people, purpose, and technology come together to advance healthcare. Headquartered in the United States, NMT is the medical devices business unit and a wholly owned subsidiary of Nissha Co., Ltd., a publicly traded Japanese company based in Kyoto, Japan (TSE: 7915). Across our global organization, our teams collaborate to design and manufacture innovative medical devices and solutions that make a real difference in patients’ lives. We partner closely with our customers to solve complex challenges, move ideas forward, and support products from concept through commercialization. Our work spans patient monitoring, surgical and interventional solutions, precision components, and emerging technologies, all grounded in a strong culture of quality, accountability, and continuous improvement.

At Nissha Medical Technologies, we believe our success is driven by our people. We foster an environment where curiosity is encouraged, teamwork is valued, and individuals are empowered to grow their skills and careers.

What You Will Do

• Service customers and support Field Sales Representatives in processing and controlling orders through internal and external communications to satisfy customer needs and attain departmental objectives.
• Answer inbound telephone calls and inquiries from existing customers and prospects.
• Process all orders and expedites.
• Process customer complaints in a timely manner to maintain high customer satisfaction.
• Update customer profiles regularly when changeovers occur at existing customers and establish new customer profiles.
• Upsell and cross-sell to customers by offering alternative solutions and ensuring complete customer satisfaction.
• Proactively review backorder reports and communicate with the Value Stream team to support production planning and timely order processing.
• Make outbound calls to existing customers using customer listings provided by the Team Leader.
• Prepare customer freight quotes in coordination with Logistics personnel.
• Provide post-shipment follow-up and shipment tracking as needed to ensure personalized customer service.
• Support all quality improvement programs.
• Control and maintain stock and custom products in accordance with customer commitments, contracts, and inventory guarantees.
• Collaborate with the International Customer Service Representative to achieve monthly and quarterly shipment goals, as appropriate.
• Support and perform other duties and projects as assigned by the Team Leader.

Requirements

• Required customer service or sales experience.
• Manufacturing Customer Service experience preferred.

Qualifications

• Ability to function positively and accurately under pressure.
• Ability to organize and handle multiple assignments simultaneously while maintaining high volume.
• Ability to objectively evaluate and analyze complex customer-related problems.
• Ability to work independently; self-starter.
• Excellent verbal and written communication skills on the phone, in Teams meetings, and via email.
• Ability to deal effectively with others on the team.
• High energy level.
• Must portray a positive, professional image and attitude.
• Ability to accept criticism and use it for constructive means.
• Knowledge of computers and computer literacy required on standard business software.
• Ability to work flexible hours.

Pay

The expected salary range for this position is $20–$24/hour. Actual compensation will be determined based on experience, skills, qualifications, and geographic location.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• Paid time off.
• Life and disability insurance.
• Professional development opportunities.