Medical Customer Service
About the role
This role is truly part-time, with most shifts lasting between 4 to 6 hours a day, 3+ days per week—designed to fit your life. We'll confirm your availability and shift days and times early in the interview process. And, because we value open communication, you'll always be informed about any schedule changes in advance.
Responsibilities
- Answer phones and greet donors
- Screen new and repeat donors and take and record donor vital signs and finger stick results
- Use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation
- Identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures
- Work a variety of shifts, Saturdays and Sundays, and holidays
Requirements
- High school diploma or equivalent
- Ability to walk and/or stand for the entire work shift
- Will work evenings, weekends, and holidays
- Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
- Ability to lift to 5 lbs., and occasionally lift materials up to 32 lbs. and rarely 50 lbs.
- Fine motor coordination, depth perception, and ability to hear equipment from a distance
- Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear
- 1 or more years minimum experience working in a customer or patient facing role is helpful
Qualifications
- High school diploma or equivalent
- Ability to walk and/or stand for the entire work shift
- Will work evenings, weekends, and holidays
- Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
- Ability to lift to 5 lbs., and occasionally lift materials up to 32 lbs. and rarely 50 lbs.
- Fine motor coordination, depth perception, and ability to hear equipment from a distance
- Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear
- 1 or more years minimum experience working in a customer or patient facing role is helpful
Skills
- Excellent communication skills
- Customer service orientation
- Attention to detail
- Ability to work independently and as part of a team
Benefits
- Comprehensive benefits program including retirement benefits, medical/dental, family leave, disability insurance, and more
- Opportunities for career growth
Pay
A starting hourly wage of $16.00, with actual hourly wage offered in accordance with state or local minimum wage requirements for the job location.
Schedule
- Most shifts lasting between 4 to 6 hours a day, 3+ days per week
- Work a variety of shifts, including evenings, weekends, and holidays
Benefits
For information about our benefits, please click here.
EEO Statement
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.