Medical Customer Service

About the role

Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations.

Responsibilities

• Answer phones, greet and focus on donors while ensuring the safety of donors and the team.
• Screen new and repeat donors and take and record donor vital signs and finger stick results.
• Use the Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation.
• Help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures.
• Be there for donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays.

Requirements

• High school diploma or equivalent.
• Ability to walk and/or stand for the entire work shift.
• Willing to work evenings, weekends, and holidays.
• Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees.
• Ability to lift up to 5 lbs., with occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
• Fine motor coordination, depth perception, and ability