Medical Customer Service

About the role

This role is truly part-time, with most shifts lasting 4 to 6 hours per day, 3 or more days per week—designed to fit your life. Afternoon, Evening And Saturday Availability Required.

Responsibilities

• Answer phones and greet donors
• Screen new and repeat donors
• Take and record donor vital signs and finger stick results
• Use Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation
• Identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures
• Work a variety of shifts, Saturdays and Sundays, and holidays

Requirements

• High school diploma or equivalent
• Ability to walk and/or stand for the entire work shift
• Will work evenings, weekends, and holidays
• Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
• Ability to lift to 5 lbs., and occasionally lift materials up to 32 lbs. and rarely 50 lbs.
• Fine motor coordination, depth perception, and ability to hear equipment from a distance
• Potential exposure to bloodborne pathogens (risk level 1)

Qualifications

• 1 or more years minimum experience working in a customer or patient facing role is helpful

Skills

• Excellent communication skills
• Attention to detail
• Customer service orientation
• Basic computer skills

Benefits

• Comprehensive benefits program including retirement benefits, medical/dental, family leave, disability insurance, and more
• Short-term incentives
• Up to 80 hours of sick time and 120 hours of paid vacation per calendar year

Pay

The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.

Schedule

Most shifts last 4 to 6 hours per day, 3 or more days per week—designed to fit your life. Afternoon, Evening And Saturday Availability Required.