Medical Cost Assistance Program Rep- Medicaid Eligibility- Lafayette

About the role

We assist self-pay patients across the Ochsner Health System with Medicaid enrollment applications. Responsibilities include interviewing patients, explaining the program, completing and submitting applications, updating systems, and following up on cases.

Responsibilities

• Interview and screen self-pay patients to identify eligibility for state/governmental financial programs
• Assign proper Federal Poverty Level (FPL) status, billing indicators, and update insurance coverage in EPIC
• Follow up on self-pay patients and/or pending applications
• Enroll patients in applicable programs following government financial program guidelines
• Provide top quality customer service experience by providing appropriate/applicable levels of competency and professionalism with each patient contact
• Adapt behavior to the specific patient population, including respecting privacy, method of introduction, adapting explanations, requesting permissions, and communicating effectively
• Other related duties as required

Requirements

• High School diploma or equivalent
• One year of customer service, healthcare, or office experience
• Previous Medicaid experience preferred

Qualifications

• Computer skills and dexterity for data entry and information retrieval
• Effective verbal and written communication skills
• Proficiency with Windows-style applications and various software packages specific to role
• Strong interpersonal skills
• Ability to perform effectively under varying workloads without compromising deadlines
• Works with minimal supervision and makes independent decisions
• Ability to resolve problems and follow through on tasks
• Ability to work independently and as part of a team

Skills

• Must have computer skills and dexterity for data entry and information retrieval.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Must be proficient with Windows-style applications, various software packages specific to role, and keyboard.
• Strong interpersonal skills.
• Ability to perform effectively under conditions of fluctuating workload without compromising assigned deadlines.
• Works with minimal supervision and makes independent decisions.
• Ability to demonstrate problem resolution and follow through.
• Ability to work independently and as part of a team.

Benefits

Details on benefits are not specified in the job posting.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.

Additional Information

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur. The incumbent works with patients who have known or suspected communicable diseases and may enter isolation rooms. The incumbent has an occupational risk for exposure to all communicable diseases. Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work positions: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

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