Medical Clinics Registration Specialist II

Key Responsibilities

• Greet patients, visitors, physicians, and staff promptly and professionally.
• Deliver exemplary service using AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) principles, inspiring confidence and promoting a positive image of HRRMC.
• Manage multiple interactions seamlessly and handle emergencies with calm professionalism.
• Stay informed about practice schedules, services, and provider information to assist patients effectively.
• Takes the initial de-escalation training and a refresher training at least yearly or as assigned by management.

Accurate and Efficient Registration

• Maintain a minimum of 95% registration accuracy, ensuring patient information is entered correctly and consistently.
• Complete patient registrations swiftly (within 5 minutes on average) to optimize patient flow.
• Verify and update demographics, insurance, and primary care physician details during every encounter.
• Confirm insurance eligibility and tactfully collect copays or deposits at the time of service.

Comprehensive Documentation

• Obtain and verify patient identification, including photo ID and insurance cards.
• Educate patients about the value of the patient portal and assist with account setup.
• Provide required documentation such as the Patient Privacy Statement and Bill of Rights.
• Gather necessary consents, including treatment authorization and communication preferences.
• Is cross-trained and competent to work check-in in all medical specialties.

Why HRRMC?

Be Part of a Dynamic Team: Collaborate with healthcare professionals dedicated to providing exceptional care.

Build Your Career: Gain proficiency in Electronic Health Records (EHR) and expand your skills in a supportive environment.

Make an Impact: Help patients feel confident and cared for at every step of their healthcare experience.

Qualifications

• EDUCATION and/or EXPERIENCE: High school degree, plus a minimum of three years of responsible business experience, preferably in a public relations, healthcare setting, or other professional setting.