Medical Clerk - Department of Emergency Medicine

Responsibilities

• Greet and receive patients in the clinic.
• Verify eligibility in DEERS using two forms of identification in accordance with National Patient Safety Guidelines.
• Verify appointments and enter patient data into MHS Genesis.
• Ensure military orders and letters of authorization have appropriate dates and signatures authorizing treatment.
• Manage the appointment line to facilitate patient reception and appointment processing.
• Escalate eligibility issues to clinic management for a decision.
• Process paperwork regarding insurance, third‑party liability, or other designated insurance coverage.
• Complete DA Form 1192 (or equivalent Admission Record) and DD Form 2569 (Third Party Collection Program – Record of Other Health Insurance) and coordinate with an admission clerk for patient admission.
• Close out the patient ED record in the EHR (MHS Genesis) prior to admission.
• Book and schedule patient appointments within the clinic and at other hospital clinics using medical terminology, SOPs, and appointment templates.
• Select, complete, and route requests for patient activities and/or procedures.
• Coordinate routine transfers of patients from the ED to other healthcare facilities, locating accepting physicians/hospitals and obtaining administrative approval.
• Complete required portions of SAMMC Form 983 (Memorandum of Transfer) or electronic equivalent and contact the Patient Administration Division for transportation arrangements.
• Attach consults, electrocardiograms (EKG), and continuation sheets to the ER copy.
• Collect third‑party insurance data from non‑active‑duty uniformed service beneficiaries and civilian patients; initiate and complete DD Form 2569.
• Conduct follow‑up interviews to verify insurance data accuracy; copy Medicare, VA, or other health insurance cards when available.
• Update insurance information in the EHR (MHS Genesis); query patients for data accuracy and enter revisions.
• Copy all new, modified, or annual DD 2569 forms and send copies to the Patient Administration Division and Uniform Business Office for filing and billing.
• Provide TRICARE informational brochures to non‑enrolled beneficiaries and refer interested personnel to the TRICARE Office.
• Review and update patient demographic files in the EHR or on paper during Continuous Operating Procedures (COOP).
• Request clarification of patient data and obtain additional information as required.
• Correct MHS Genesis registration problems when requested by supporting services.
• Perform other duties as assigned based on departmental needs.

Qualifications

• High school diploma or equivalent (minimum).
• At least two (2+) years of experience in a hospital administrative environment.
• Administrative experience in a government and/or hospital setting (highly desired).
• Intermediate computer/PC knowledge, including Microsoft Excel, Outlook, Word, and PowerPoint.
• Ability to work in a fast‑paced, deadline‑driven office where privacy and confidentiality are critical, both independently and as part of a team.
• Ability to pass a pre‑employment physical and provide proof of TDAP and Influenza vaccinations (and maintain updates as required).
• US citizenship (required for this location).
• Ability to successfully obtain a NACI check to gain facility access.

Pay

The targeted hourly rate for this SCA position is $28.49 per hour. Salary information is a general guideline and may be adjusted based on scope of responsibilities, experience, education, key skills, internal equity, and market considerations.

Schedule

Support Hours: Sunday – Saturday, five 8‑hour shifts weekly, 2215‑0615 (3rd Shift).

Security Clearance Requirements

There are currently no security clearance requirements; however, qualified candidates must be able to obtain a NACI check to access the facility.