Medical Center Rep

About the role

At Phoebe, we’re more than a healthcare system—we’re a community committed to compassion, excellence, integrity, and teamwork. Our mission is to deliver exceptional care and improve the health of the communities we serve.

Responsibilities

• Screens and directs incoming calls, patients, and visitors in a professional and courteous manner.
• Manage patient flow and assist with appointment scheduling and registration.
• Maintain accurate medical records and perform medical records management functions.
• Enter charges and payments while supporting cash collection processes.
• File secondary insurance claims, workers’ compensation claims, and corporate services claims.
• Investigate and respond to patient billing inquiries and pursue collections activities as needed.
• Order office supplies and prepare required computer-generated reports.
• Perform a variety of business office functions to support efficient clinic operations.

Qualifications

• High School Diploma or GED
• 1 year of medical office experience (Preferred)
• 1 year experience with CPT and ICD-9 insurance coding (Preferred)
• 1 year of customer service experience (Required)

Essential Functions

• Patient Flow & Data Collection: Maintain patient flow and collect necessary data. Create patient medical record folder for new patients and prepare medical record for use during physician visit. Collects data as assigned such as vital signs, height, weight, etc. Document management including, but not limited to transcription, incoming mail, diagnostic reports, copy requests, etc., to ensure data is available as needed to provide patient care. Inquires of established patients if all information currently in the database is correct. Takes appropriate actions to ensure patient is informed of scheduled appointment. Collects data as assigned such as vital signs, height, weight, etc. which applies to specific departments.
• Coincide with the patient’s payment. Collect, post and investigate patient payments in accordance with contractual agreements and financial obligation of the patient. Informs or pursues patient's co-pays and other patient responsibilities at the date of service. Operates the computer to enter patient's charges at time of completed services in a manner that will ensure accurate patient and insurance billing. Accurately deposits or posts all payments to appropriate cost center accounts in agreement with the explanation of benefits per departmental specifics. Performs all necessary actions to ensure all respective insurance information is obtained and documented appropriately. Accurately monitors or files all secondary insurance, workers compensation insurance and corporate services insurance claims in a timely manner. Investigates all patient billing inquiries.
• Business Office Functions: Screens and refers all incoming calls and visits to ensure that accurate and timely communications are facilitated and that the Center is always presented in a positive manner. Inquires into the physician's orders for next visit and schedules the patient's next appointment. Attach all transcription notes to the medical record and files all charts in a timely and appropriate manner. Enters into the database, all information received from the change of address forms received from the post office, in a timely manner. Assists in stocking, care and maintenance of department equipment and supplies. Use proper procedures to inform management of defective office equipment. Document all maintenance and repair to office equipment. Responsible for preparing financial reports for respective area. Takes meeting minutes in accordance with department and hospital guidelines.

Additional Duties

• Adheres to the hospital and departmental attendance and punctuality guidelines.
• Performs all job responsibilities in alignment with the core values, mission and vision of the organization.
• Performs other duties as required and completes all job functions as per departmental policies and procedures.
• Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs).
• Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
• Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs.
• For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills.
• Wears protective clothing and equipment as appropriate.