Medical Center Receptionist

About the role

HSNT is seeking Medical Center Receptionists who are passionate about helping others by providing care, education, and resources in a community health setting to patients and families that may have very limited options for their medical needs.

Responsibilities

• Answers the telephone and either responds to inquiries or directs callers to appropriate personnel.
• Accurately records caller messages and makes calls as directed by medical providers.
• Analyzes patient information on schedules prior to scheduled medical visits.
• Schedules appointments in the electronic medical records system according to established policies and procedures.
• Greets and directs patients, guests, vendors, and visitors. Requests sign-in as appropriate.
• Provides information regarding medical center services and eligibility requirements for the Sliding Fee Scale.
• Registers patients according to medical center policies and procedures.
• Verifies coverage benefits and eligibility.
• Collects payments and reconciles daily cash reports to complete deposits.
• Maintains forms and office supplies for front office activities.
• P Practices OSHA Safety Standards and abides by CDC guidelines.
• Maintains a clean and organized waiting room/reception area.
• Completes reporting as assigned.
• Participates in quality initiatives as needed.

Requirements

• High School graduate or equivalent.
• Minimum 1-year previous full-time experience in medical setting with direct contact with medical records.
• Familiarity and comprehension with medical terminology.
• Must possess initiative and be a self-starter.
• Ability to organize and prioritize.
• Bilingual skills (Spanish/English) a plus.
• Exceptional customer service skills.
• Strong computer skills (including familiarity with electronic health record systems).
• Strongly developed attention to detail.
• Able to adapt easily to changing environments.
• Able to multi-task in a busy environment.
• Able to communicate effectively with all levels of the organization.
• Able to work with people and work under pressure.
• Able to maintain confidentiality.
• Proven skills in working independently, self-motivated, and goal oriented.
• Willingness to work at any HSNT location, other than assigned site and agreeable to work weekends, as responsibilities may dictate.