Medical Business Associate - Traverse Heart and Vascular

Location: 704 Oak St #200, Cadillac, MI. Occasional travel to other THV regional clinics (Manistee, Kalkaska, and Frankfort) with mileage and drive time reimbursed.

Schedule

• 40 hours weekly
• Monday - Friday, 7:30 AM - 5:30 PM

Benefits

• Sign-On Bonus: $2,700 (Terms and Conditions Apply)
• Grow: Tuition reimbursement, in-person and online development, and access to a career hub for advancement
• Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling
• Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges
• Be Heard: Share ideas through improvement huddles, employee surveys, and town hall meetings

About the Role

As a Medical Business Associate (Receptionist), you are the first point of contact for patients and their families. Your personal interaction and efficiency set the tone for an exceptional experience of care, wellness, and healing.

Responsibilities

• Obtain and verify all required patient and insurance information, entering it accurately into the registration system
• Schedule patient appointments, including return office visits, referrals, and diagnostic testing/procedures
• Greet patients professionally in person and over the telephone
• Respond effectively to patients and their families

Requirements

Specialist Level

• High school graduate or GED (Associate Degree preferred)
• Minimum of two (2) years’ experience as a Medical Practice Business Associate or in a similar healthcare role
• Proficient in typing, Windows, and experience with multiple computer systems

Associate Level

• High school graduate or GED
• 6 months to 1 year of customer service experience, typically gained through working with the public with minimal supervision
• Proficient in typing, Windows, and experience with multiple computer systems

Munson Healthcare requires all employees to be vaccinated or have lab-confirmed immunity for Measles, Mumps, Rubella, and Varicella. Employees must also receive an annual flu vaccine or an approved medical or religious exemption.