Medical Billing Supervisor

About the role

We are seeking an experienced Accounts Receivable Supervisor to oversee the AR Representative team and ensure the efficient and timely processing of accounts receivable activities. This individual will provide day-to-day leadership and support to the team, including training employees, distributing workloads, monitoring productivity, and ensuring accuracy throughout the billing and collections process.

This is a Contract to Hire position based out of Catonsville, MD.

Responsibilities

• Supervise and provide daily guidance to the Accounts Receivable Representative team.
• Train and support team members on billing processes, procedures, and performance expectations.
• Distribute workloads and monitor assignments to ensure timely completion.
• Track and oversee pre-billing, billing, collections, and cash posting activities.
• Monitor outstanding accounts and assist with resolving billing and claim discrepancies.
• Review and reconcile charges and payments from third-party payers and private-pay accounts.
• Analyze AR workflows and identify opportunities to improve efficiency and accuracy.
• Perform audits to ensure billing and payment activity is accurate and compliant with internal procedures.
• Support the resolution of denied, rejected, or outstanding claims.
• Maintain a strong focus on customer service while addressing billing and account-related concerns.
• Monitor team performance and provide coaching and additional training when needed.
• Work collaboratively with internal departments to resolve account and billing issues.

Requirements

• HS diploma a must; AA or BA a plus.
• 3+ years as a supervisor.
• 5+ total years in revenue cycle management (RCM).

Qualifications

• Previous experience with medical billing and Accounts Receivable.
• Prior supervisory or team leadership experience.
• Strong knowledge of claims processing, collections, and private-pay accounts.
• Experience with cash posting, account reconciliation, and third-party payer billing.
• Strong organizational, analytical, and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.

Skills

• Medical billing
• Supervisory
• Claims processing

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)