Medical Billing Specialist

About the role

KeyBridge Medical Revenue Care is an 18-time Best Places to Work award winner known for its culture of compassion, integrity, and excellence. The company's mission is to bridge the gap between healthcare providers and patients by delivering empathetic financial care and exceptional service in a call center setting. Rather than simply processing medical bills, KeyBridge focuses on turning confusion into clarity, denials into dollars, and data into done—helping clients and patients navigate the complex world of healthcare billing.

Responsibilities

• Be a Billing Detective: Analyze denials, investigate claim issues, and resolve discrepancies to secure payments.
• Collaborate Like a Champ: Work closely with clients, teammates, and insurance representatives to maintain smooth project workflows.
• Build Relationships: Represent KeyBridge with professionalism and empathy—maintaining positive, trust-based relationships with clients and colleagues.

Requirements

• Maintain professionalism, accuracy, and timeliness in all tasks.
• Demonstrate strong communication, organization, and computer skills (Microsoft Office proficiency required).
• Uphold KeyBridge’s reputation through positive, ethical interactions.
• Utilize billing systems and payor platforms (e.g., Availity, Navinet, MITS, Quadax).
• Research and resolve insurance denials and credits.
• Submit and track claims, follow up on rejections or appeals, and document all actions in internal systems.
• Collaborate with clients and internal teams to achieve productivity and quality goals.
• Contribute to the company’s mission and embody its Core Values daily.