Medical Billing Representative - Collections

Location: Vancouver Innovation Center (18110 SE 34th St - Vancouver, WA 98683)

Schedule: Tuesday - Saturday, 9:00 am to 5:30 pm. Opportunity to work remotely after successful completion of training and certain metric requirements (approximately 3 months).

About the role

This person will provide excellent customer service over the telephone, primarily making outbound calls to patients to solicit payments on past due accounts. This role also works with patients to establish payment plans when appropriate and maintains Self-Pay accounts receivable at acceptable aging levels through prompt follow-up on accounts.

Responsibilities

• Answer calls and respond to patient inquiries and/or problems regarding bills in an accurate, prompt, and courteous manner.
• Identify delinquent accounts and contact patients to negotiate a payment plan.
• Respond to collection agency correspondences and agency assignment paperwork.
• Thoroughly and timely work accounts in work queues as defined by policies and procedures.
• Process bankruptcy and probate accounts.
• Evaluate patient eligibility for financial assistance adjustment.
• Receive patient requests for information and adjustments. Initiate resolution as identified in department policies and procedures.
• Provide quality customer service and resolution to callers’ concerns.
• Identify potential errors that require necessary coding reviews, corrections, or adjustments.

Requirements

• High school diploma or equivalent.
• Minimum of one year of experience in health care accounting within a medical office.
• Customer service experience, preferably in a healthcare setting.

Pay

Hourly compensation starts at $22.25/hr, with a pay range of $21.81 - $30.53 based on qualifications and professional experience.

Benefits

Eligibility for benefits begins on the first of the month following one month of employment. Vancouver Clinic offers:

• Medical, dental, and vision insurance.
• Life insurance and AD&D.
• Long-term disability.
• Health savings account and flexible spending account.
• Employee assistance program.
• Multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.).
• 401k retirement plan with an employer matching contribution up to 4%.