Medical Collections Representative

Are you looking for a career that transcends the ordinary? At Concentra, we offer opportunities beyond patient care. As a valued member of our team, you'll be part of our efforts to provide exceptional service to our employer clients and exceptional care to their employees. Our values define our path forward – always working to ensure welcoming, respectful, and skillful care. Join Concentra, and see what makes us different and better. Performs accounts receivable duties to ensure timely and accurate collection of payments, daily reconciliation of cash and accurate reporting of receivables in accordance with Concentra policies, practices and procedures. Responsibilities Resolves escalated problems via communications with various customers including employers, insurance companies, TPAs and labs Processes rebills and composes correspondence to customers Monitors and reviews account aging reports to ensure timely collection Reviews documents and reconciles discrepancies and makes needed adjustments Performs account payment reconciliations with incoming receipts Prepares and distributes periodic reports on A/R and past due accounts for management and clients Negotiates with clients’ repayment terms on past due accounts Makes decisions on referring accounts for collection or writing off Trains new employees and assist peers Other duties as assigned. Duties, responsibilities and activities may change at any time with or without notice A/R Aging Report Determines when adjustments are appropriate and necessary and applies Resolves Employer Issues when necessary, such as misapplied or missing payments Documentation Interacts with clinics when necessary to resolve invoice charges or issues and secures supporting documentation Rebills Monitors rebills for open balances and takes appropriate action Schedules and distributes work to meet deadlines and facilitate efficient workflows. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications Education/credentials High school diploma or GED equivalent Job-related experience Customarily has at least three or more years of demonstrated collection experience (occupational Health, Preferred) Job-related Skills/competencies Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and FlexibilityAbility to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutionsOutstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalismThe ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policiesFamiliarity with Microsoft Excel, Outlook, Word experience requiredAbility to communicate effectively and professionallyExcellent time management skillsAbility to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutionsOutstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalismExcellent writing and documentation skillsAbility to work independentlyAbility to handle multiple tasks, projects, duties, and priorities, when assigned Additional Data Employee Benefits 401(k) Retirement Plan with Employer Match Medical, Vision, Prescription, Telehealth, & Dental Plans Life & Disability Insurance Paid Time Off Colleague Referral Bonus Program Tuition Reimbursement Commuter Benefits Dependent Care Spending Account Employee Discounts We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation , if required. *This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management* This position is eligible to earn a base compensation rate in the state range of $20.00-$24.00 hourly depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority. Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.