Medical Assistant - Waupaca, WI
About the role
Optum On-Site Solutions is a primary care clinic solution for employers providing convenient, quality, personalized, and low-cost care to their employees and dependents. The Medical Assistant, On-Site Solutions is responsible for ensuring the well-being of employees at a large employer campus and providing a positive, white-glove supportive environment for patients while working in conjunction with the primary care clinic team.
Location: N2610 Wisconsin-22 Waupaca, WI 54981. Schedule: Monday - Friday with Rotating Days 6:45 a.m. - 6:00 p.m., 7:00 a.m. - 12:00 p.m., 12:00 p.m. - 6:00 p.m., 6:45 a.m. - 3:00 p.m. Wednesday and Thursday 7:00 -a.m. - 6:00 p.m.
Responsibilities
- Welcomes patient to the worksite clinic and orients them to the services available
- Assist with patient check-in and check-out process
- Covers the front desk when front office assistant/concierge is unable to cover
- Schedule / reschedule onsite clinic appointments
- Manages clinic calls, emails, and walk - ins
- Navigates patients to employer benefit programs
- Complete provider orders per state and provider regulations
- Perform Clinical Intake with patients to include taking and recording vital signs and patient history
- Assist patients as needed with walking, transfer, specimen collection, exam preparation, etc.
- Prioritizes and multi-tasks to optimize patient flow and the patient experience
- Complete patient referrals and patient callbacks daily, with results as needed
- Proper, concise and complete EMR documentation and paper based documentation for all assessments and procedures
- Prepare patient rooms, set up instruments and equipment according to protocol
- Manage inventory of supplies; restock exam/procedure rooms
- Maintain clinical supplies and equipment and ensure proper storage of biohazards
Requirements
- High School Diploma or GED
- Completion of medical assistant training program or 1+ years of medical assistant or phlebotomist experience in an urgent care, primary care, or emergency room setting
- Meet all other state requirements by law, including but not limited to all state requirements, and licenses, where applicable
- If required by state - ability to maintain current certification from the Certifying Board of the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT) or registration from the American Medical Technologists (AMT), or any other recognized certifying body approved by the Board
- Basic Life Support Certification
Preferred Qualifications
- 2+ years of direct patient care experience performing medical assistant clinical duties in a primary care, urgent care, physician practice, or emergency room setting
- Direct experience with the following tasks: Clinical intake, patient data collection, Laboratory specimen collection, Performing EKG testing, Application of orthopedic devices, Performing basic wound care, Review of basic instructions
- Knowledge of federal, state and local laws and regulations including OSHA and HIPAA requirements
- Knowledge of computerized information systems (EMR) used in clinical management settings
Working Conditions
This role is patient and client facing and requires working in a clinical setting. The noise level is moderate and there is a potential for exposure to infectious diseases and blood-borne pathogens. It requires the ability to stand and sit for hours at a time (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements, and ability to lift 50 lbs. Hours may vary based on location, patient volume, and business needs.
Pay and Benefits
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).