Medical Assistant - Urology (31951)

Responsibilities

• Room patients during clinic visits.
• Perform in-house testing prior to physician consultation, including UA Dip, bladder ultrasound, and uroflows.
• Handle scheduled nursing tasks: catheter removals/changes, BCG instillations, DMSO installations, Urocuff studies, bladder ultrasounds, and other assigned responsibilities.
• Prepare and assist physicians with in-office procedures.
• Perform clerical duties: appointment scheduling, returning patient messages, filling out FMLA/disability paperwork, and managing physician correspondence.
• Act as medical receptionist: answer telephones, screen calls, take messages, process faxes, handle payments, and provide information.
• Obtain, verify, and update patient information; support patients and medical staff.
• Obtain prior authorization for imaging and prescriptions.
• Check physician voicemail 2–3 times daily.
• Assist team’s scribe with prescription refill requests and document physician telephone encounters.
• Perform daily tasks related to JCAHO or CLIA compliance.
• Maintain cleanliness of clinical areas: exam rooms, procedure rooms, patient restrooms, lab, and instrument cleaning area (daily, weekly, and monthly).
• Other duties as assigned by administration.

Patient Care

• Escort and prepare patients for examination or treatment.
• Obtain and record vital signs, medical history, and relevant patient information.
• Assist urologists with procedures, examinations, and urological tests.
• Educate patients on urological procedures, treatments, and post-care instructions.
• Administer medications and injections as directed by the urologist.

Clinical Support

• Prepare and maintain urology exam rooms with necessary supplies and equipment.
• Sterilize and maintain medical instruments and equipment.
• Perform basic diagnostic tests such as urinalysis and bladder scans.
• Assist in urological diagnostic procedures, including cystoscopies and urodynamic studies.

Administrative Duties

• Schedule appointments, surgeries, and follow-up visits for urology patients.
• Manage patient records, ensuring accuracy and confidentiality.
• Handle billing and coding related to urology procedures and visits.
• Obtain and verify insurance information and process prior authorizations.
• Answer phone calls, address patient inquiries, and provide information as needed.

Collaboration

• Coordinate with healthcare professionals, including nurses, physicians, and administrative staff.
• Communicate effectively with patients to ensure understanding of treatment plans and follow-up instructions.
• Assist in coordinating care with external healthcare providers and specialists.

Equipment and Supplies

• Maintain inventory of urology-related supplies and reorder as necessary.
• Ensure proper functioning and calibration of urological equipment.
• Report equipment malfunctions or issues promptly.

Compliance and Quality Assurance

• Adhere to all relevant healthcare regulations and protocols.
• Maintain compliance with HIPAA regulations and patient privacy policies.
• Participate in quality assurance initiatives and continuous improvement efforts.

Qualifications

Knowledge, Skills, and Abilities

• Medical terminology and office procedures.
• Grammar, spelling, and punctuation for typing, reviewing, and editing reports/correspondence.
• Basic arithmetic for calculations, balancing figures, and making change accurately.
• Medical assisting tasks: taking vital signs, drawing blood, lab processing, procedure prep, and prescription prior authorizations.
• Healthcare systems, regulations, policies, and functions.
• Infection control and safety standards.
• Operating office equipment and organizational skills (time management, prioritization, multitasking, problem-solving).
• Basic computer skills: Microsoft Excel, email, internet, PowerPoint.
• Type 40 WPM using word-processing software.
• Read, understand, and follow oral/written instructions.
• Sort and file materials using alphabetic or numeric systems.
• Communicate clearly and concisely.
• Establish and maintain effective working relationships with patients, physicians, clinical staff, and the public.

Education

• High school diploma or GED.
• Diploma as a medical administrative assistant from an accredited medical vocational course preferred.
• Certification of CCMA, RMA, or CMA preferred.

Experience

• Minimum one year of administrative assistant experience in a medical office setting.

Equipment Operated

• Office machinery including computers, cystoscopy scopes/carts, ultrasound machines, autoclave, and instruments for procedures.

Work Environment

• Office environment with frequent contact with staff and patients.
• Manual dexterity for operating office and clinical equipment.
• Stooping, bending, or standing for extended periods.
• Stress may occur due to multiple staff demands and deadlines.