Medical Assistant Training Coach - Fenton, MO

About the role

The Training Coach – MA role partners with the learning and operations team to help create an effortless, personal, and connected onboarding and training experience. The Training Coach – MA is responsible for executing on the practical skills training phase of new hire training by following a formal and organized method of teaching new or existing team members the critical thinking skills and high-level competencies to feel comfortable and confident in doing their role.

Responsibilities

• Teach and evaluate team members’ technical skill competencies using pre-approved methods and procedures.
• Conduct orientation to the center, department and/or organization to cover predetermined learning items.
• Host Learning Coach Workshop, as needed.
• Acts a backup to the Training Specialists and completes classroom-based training.
• Maintain team member evaluation feedback being at the fully meets or higher level each year.
• Collaborate with Training Specialists and Learning team leaders for ongoing quality improvements for the training program.
• Attend mandatory operations/learning meetings on behalf of Training Specialist in their absence.
• Answer patient questions regarding their care and keep them informed of their status.
• Coordinate provider referrals to assigned Specialist.
• Process co-pays and schedule patient appointments for assigned center.
• Perform preliminary physical tests (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed.
• Complete order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.
• Stock supplies and maintain exam rooms, front desk, and reception area.
• Document daily controls and calibrate equipment.
• Ensure reception area is well maintained.
• Conduct courtesy call-backs for patient follow-up.
• Follow operating instructions to perform and document daily controls and calibrate equipment.

Requirements

Education: Graduate of a Medical Assistant Program preferred, 1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred, CPOE must be obtained within 2 weeks of hire if Medical Assistant Certification is not obtained upon hire required, High school diploma or equivalent required. Work Experience: Medical Assistant experience preferred for Graduate of a Medical Assistant Program or 2+ years of experience within the last 3 years under a licensed healthcare supervisor in lieu of a Medical Assistant program preferred, Training or related experience required, Experience using Electronic Health Record (EHR), Urgent care experience preferred. Licenses/Certifications: One of the following certifications is required at time of hire: ARMA, CCMA, CMA, RMA, NCMA, NRCMA, Or the following certifications are excepted at the time of hire: Graduate of an Accredited School of Nursing or LPN or RN, EMT – Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians), CNA – Certified Nursing Assistant, Basic Life Support (BLS) required at time of hire, Computerize Provider Order Entry (CPOE) certification for order entry is required within two weeks of start date and must be kept active in lieu of MA certification within the first 15 months of hire, MA in WA: must hold: 1) Certified MA (AAMA, NCCT, CMA, RMA) and WA certificate, OR 2) Registered MA, MA in CA: must hold: 1) Graduate of MA school needed + Certified OR, 2) MA must receive additional internal training either by graduating from MA school or receive training under Physician, NP, PA, etc. Additional Knowledge, Skills And Abilities Required: Proficient use and understanding of medical terminology, Clinical skills in Point of Care Testing, vitals intake, clinical laboratory procedures, Proficiency in Microsoft Office programs (i.e., Word, Excel, PowerPoint, Outlook, etc.), Excellent verbal and written communication skills, Excellent presentation skills, Excellent organizational skills.

Qualifications

Core Competencies: Collaboration, Innovation, Diversity and Inclusion, Courage & Integrity, Accountability, Flexibility, Interpersonal, Oral Communication, Problem Solving, Self-Management, Technical Competence, Writing, Customer Service, Teamwork/Collaboration, Relationship Management, Organization. Functional Competencies: FLEXIBILITY, INTERPERSONAL, ORAL COMMUNICATION, PROBLEM SOLVING, SELF-MANAGEMENT, TECHNICAL COMPETENCE, WRITING, CUSTOMER SERVICE, TEAMWORK/COLLABORATION, RELATIONSHIP MANAGEMENT, ORGANIZATION. Essential Functions: Focuses on assessment and validation of team member’s skills and competencies, Teaches and evaluates team members’ technical skill competencies using pre-approved methods and procedures, Conducts orientation to the center, department and/or organization to cover predetermined learning items, Teaches and trains team members to bring them up to predetermined levels of competency for the specific job, Hosts Learning Coach Workshop, as needed, Acts a backup to the Training Specialists and completes classroom-based training, Meets the required minimum 40 hours to a maximum of 80 hours of dedicated time invested with up to 6 assigned team members to ensure a level of knowledge and skills is acceptable within the company’s learning standards required, Ensures a flexible schedule to capture new hires with challenging schedules i.e., Per Diems, Temporary, etc., Provides in-center coaching to new team members on all assigned areas of the core competencies, Offers hands-on market specific training needs, from new hire training, check-ins, market process updates/changes, clinical refresher needs, registration process refresh/updates, and annual competencies, Ensures accountability of team members’ competence validation, Collaborates with Training Specialists and Learning team leaders for ongoing quality improvements for the training program, Meets with the Training Specialist regularly to support market operation training needs related to the team members’ learning journey including, but not limited to, new hire training, market learning process updates/changes, other market training needs, Assists in maintaining Airtable compliance by completing and uploading Core Competency Checklist and submitting the Competency Evaluation via digital Airtable form, Maintains team member evaluation feedback being at the fully meets or higher level each year, Collaborates with Training Specialists and Learning team leaders for ongoing quality improvements for the training program, 30, 60, 90-day check-ins for training needs to include, but not limited to, checklist to round and check comfort level, Tracks and manages the assigned completion of Core Competency Checklist items and submits e-form when completed for new team members, Provides timely feedback on assigned team member performance and escalates any issues if required, Operates in a mobile capacity; travel to sites where majority of new hires home locations are near, as assigned, Works operationally when no training is needed i.e., new hire training, workshops, BLS, fit testing, etc., Provides support, partnership, and training to other market Training Coaches nationally, as needed, Attends mandatory operations/learning meetings on behalf of Training Specialist in their absence, Conducts patient registration, which includes securing required paperwork and insurance documentation, verifies patient eligibility, processes co-pays, schedules patient appointments for assigned center, Coordinates provider referrals to assigned Specialist, Answers patient questions regarding their care and keeps them informed of their status, Informs technical staff of patient flow, Prepares patients for examination, which includes conducting interviews to verify patient information, records medical history; confirms purpose of visit, etc., Performs preliminary physical tests (blood pressure, weight, temperature, etc.) for vital signs and escalates critical cases to provider as needed, Conducts point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG), Provides patient information to provider, Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area, Ensures providers have medical supplies needed, Responsible for completing order sheets to maintain supply inventory levels; regularly checks expiration dates on supplies, Responsible for maintenance of medical records and scanning charts to patient files, Answers phone calls, collects and sorts daily incoming and outgoing postal correspondence, Ensures reception area is well maintained, Conducts courtesy call-backs for patient follow-up, Follows operating instructions to perform and document daily controls and calibrations.