Medical Assistant: Tolleson clinic- M-F, 8-5pm

About Crossover Health

Crossover Health is creating the future of health as it should be. A national, team‑based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on trusted relationships, an interdisciplinary care team approach, and outcomes‑based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, delivering care in‑person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.

Job Summary

The Medical Assistant role is a key player in creating the unique patient experience we seek to deliver. The Medical Assistant provides clinic guests with above‑and‑beyond service to ensure an exceptional patient experience, from the moment they step into the clinic and beyond the clinic walls. The role assists members with check‑in, demonstrates in‑depth knowledge of self‑insured employer health insurance (including copays, co‑insurance, and related benefits), and helps facilitate a welcoming environment and superior service delivery.

Clinical Responsibilities

• Take medical histories, measure patient vitals, and gather other pertinent information to assist the clinician.
• Handle inventory, orders, and replenish medical supplies and materials.
• Provide phlebotomy services and immunization services.
• Perform other duties as assigned.

Member Service Responsibilities

• Welcome each member and handle all interactions with the highest level of hospitality and professionalism.
• Demonstrate a commitment to quality, delivering uncompromised service and outcomes.
• Accommodate special requests for member support whenever possible and promptly resolve member questions.
• Assist with assigned projects and special provider or patient requests.
• Support the member check‑in process, including understanding benefit eligibility files, check‑in technology, and overall clinic workflows.
• Process transactions required to begin or complete the visit.
• Demonstrate in‑depth knowledge of employer‑sponsored health insurance (copays, co‑insurance, and related benefit requirements) to support members.
• Engage with members by answering calls, scheduling appointments, responding to emails, and following up on member needs.
• Collaborate with providers and staff to deliver an exceptional, seamless patient‑centered care experience.
• Perform other duties as assigned.

Required Qualifications

• Graduate of an accredited medical assistant or surgical technician program.
• Minimum of 2 years comparable clinical back‑office medical assistant experience.
• BLS (Basic Life Support) certification required.

Preferred Qualifications

• Excellent computer skills and familiarity with Microsoft products.
• Reading, writing, and excellent oral proficiency in English.
• Strong organizational and follow‑through skills.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability, and initiative.
• Proven ability to work as a key team member.
• Comfort and efficiency with multitasking, issue resolution, and conflict management.

Physical Job Requirements

• May require standing, walking, and sitting for extended periods.
• Occasionally lift and carry items weighing up to 50 lb.
• Manual and finger dexterity and hand‑eye coordination.
• Full range of body motion, including potential handling and lifting of patients.
• Requires corrected vision, hearing, and speech within normal ranges to effectively communicate with patients and team members.