Medical Assistant ) Part time ( M-F 8am-5pm)

Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.

About the role

Crossover Health is seeking a part-time onsite Medical Assistant for our Durham clinic 3 days per week, Monday through Friday, 8:00 AM–5:00 PM. Phlebotomy experience is required.

The Medical Assistant role is a key player in creating the unique patient experience we seek to deliver. You will provide clinic guests with above-and-beyond service to ensure an exceptional patient experience, delighting guests from the moment they step into the clinic and extending the service experience beyond the clinic walls.

Responsibilities

Clinical Responsibilities

• Take medical histories, measure patient vitals, and other pertinent information to assist the clinician with care of the patient.
• Handle inventory, orders, and replenish medical supplies and materials.
• Provide phlebotomy services and immunization services.
• Perform other duties as assigned.

Member Service Responsibilities

• Welcome each member and handle all member interactions with the highest level of hospitality and professionalism.
• Demonstrate a commitment to quality, delivering uncompromised service and outcomes.
• Accommodate special requests for member support whenever possible and help promptly resolve member questions.
• Assist with assigned projects and special provider or patient requests.
• Assist with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology, and overall clinic workflows within the context of care delivery.
• Process transactions required to begin or complete the visit.
• Demonstrate an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit-specific requirements, to support members.
• Engage with members by answering calls, scheduling appointments, responding to emails, and following up with member needs.
• Collaborate with providers and staff members to deliver an exceptional seamless patient-centered care experience.
• Perform other duties as assigned.

Requirements

• Graduate of an accredited medical assistant or surgical technician program.
• Minimum of 2 years comparable clinical back office medical assistant experience.
• BLS (Basic Life Support) certification required.

Preferred Qualifications

• Excellent computer skills and familiarity with Microsoft products.
• Reading, writing, and excellent oral proficiency in the English language.
• Strong organizational and follow-through skills.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability, and initiative.
• Proven organizational skills, great interpersonal skills, and ability to work as a key team member.
• Comfort and efficiency with multi-tasking, issue resolution, and conflict management.

Physical Job Requirements

• May require standing, walking, and sitting for extended amounts of time.
• Occasionally lift and carry items weighing up to 50 lbs.
• Manual and finger dexterity and hand-eye coordination.
• Includes full range of body motion including potential of handling and lifting patients.
• Requires corrected vision, hearing, and speech within normal ranges.
• Must be able to effectively communicate with patients and team members.

Schedule

3 days per week, Monday through Friday, 8:00 AM–5:00 PM.