Medical Assistant Team Lead - Brooklyn

Build what matters most—families, futures, and your career. Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine. Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization.

About the role

We have an immediate opening for a Medical Assistant Team Lead to join our team at RMA of New York in Brooklyn, New York. This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

Schedule

• Monday through Friday, between the hours of 6:45 AM to 6:00 PM
• Every other weekend 6:45 AM to 12:00 PM
• Holiday rotation at either Brooklyn or our Eastside practice

Pay

$24 to $27 per hour

Responsibilities

• Assist with scheduling and maintaining Weekly Clinical Duties and Assignments as directed by Clinical Manager
• Split papers correctly during monitoring and ensure all bloods, scans, and other procedures are done as needed
• LIS submitting for the offsite location daily
• Proper double check of daily monitoring in-house hormone bloods prior to being sent out with courier
• Weekly checks of all Clinical logs at offsite location you are Team Leading
• Assist physicians with the following procedures and accurately document in Resource according to practice protocol:
  • IUIs
  • Ultrasounds (stim, pregnancy, 3D)
  • Saline sonograms
  • Post Op Exams
  • Physical Exams
  • Biopsies (cervical or endometrial polyps / retained POC)
  • Catheter Removals
  • Laminaria Insertions
  • Cyst or Fluid aspiration
• Keep the physician on schedule by anticipating their needs and being available to assist
• Perform and record height, weight, and blood pressure for all new patients
• As needed follow-up patients BMI, respiration rate, and temperature and ensure it is recorded, lab ordered, and/or documented according to protocol
• Obtain blood specimens and collect non-blood specimens for laboratory testing as ordered; use aseptic technique and in accordance with department procedures
• Follow Practice policies & protocols when verifying, collecting, labeling, and processing specimens, and verbally and visually verify patient information prior to procedures and blood draws
• Maintain a safe and clean working environment by complying with procedures, rules, and regulations, and calling for assistance from other health care support personnel when appropriate
• Protect patients and employees by adhering to infection-control policies and protocols
• Ensure operation of equipment by following manufacturer’s instructions; advise manager when there are equipment problems or failures
• Keep work area neat and clean; clean exam rooms promptly; clean sinks and countertops in clinical areas
• Restock daily supplies; advise Clinical Manager when stock needs replenishing; distribute clinical supplies as needed
• Cooperate with office operations by assisting with the Physician team responsibilities as needed
• Escort patients to and from phlebotomy area or examination rooms, and direct or escort patients to the front/sign out desk upon completion of the patient’s clinical treatment
• Comfort patients by anticipating patient’s anxieties; answering patient’s questions within the scope of the position; maintaining neat, clean examination rooms
• Provide quality care by adhering to therapeutic standards; follow practice, physician, and nursing division philosophies, as well as standards of care set by the state and other governing agency regulations
• Consistently work in a positive and cooperative manner
• Assist in the orientation/training of new team members when requested by manager
• Assist other team members in the performance of their assignments
• Consider the impact of your actions on team members throughout the Practice
• Seek out opportunities to help; take initiative
• Demonstrate flexibility to perform duties and take on shifts wherever volume deems it necessary within the Practice
• Maintain patient confidence and protect operations by keeping all patient and proprietary information confidential
• Participate in cost containment by appropriate use of medical and office supplies
• Cooperate with office administration by filing medical records and other clinical documents
• Understand Practice purchasing policies, including knowledge of vendors, instruments and supplies, as well as shipping and receiving procedures
• Maintain daily, monthly, and yearly inventory for all clinical supplies and instruments
• Maintain dating system for recall of supplies according to limit of shelf life
• Process supply requests in a prompt, cooperative, and efficient manner

Requirements

• High school diploma or equivalent and completion of Certified Medical Assistant Program (with Phlebotomy) required
• State certification preferred
• At least 4 years of experience in a physician practice preferred
• Prior experience as a team lead, or leadership role is highly preferred
• Previous experience in fertility, OBGYN, Urology, or related field is preferred
• Strong Phlebotomy skills required
• Knowledge of medical terminology and rules required
• Knowledge of infection control, HIPAA, and OSHA regulations
• Able to document and navigate electronic medical records efficiently
• Ability to access, input, and retrieve information from a computer
• Knowledge of office procedure and office machines (i.e., computer, fax, copier, etc.)
• Ability to work as part of a multidisciplinary team
• Ability to communicate accurately and concisely with excellent interpersonal skills
• Skilled at addressing issues professionally and proactively, able to delegate tasks, confident in clinical decision making, and comfortable guiding staff and providing feedback

Benefits

US Fertility is proud to provide a competitive, comprehensive benefits package designed to support our team members—professionally and personally—across all employment types.

Full-Time Employees (30+ hours/week)

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs

Part-Time Employees

• 401(k) with company match
• Performance-based bonus opportunities
• Employee wellness and recognition programs

Per Diem Employees

• 401(k) with company match
• Employee wellness and recognition programs