Medical Assistant Team Lead

About the role

The Practice Coordinator is the onsite lead and support for the practice team, ensuring the practice runs smoothly with a focus on operational excellence, active daily management, scheduling, inventory management, and facilities management. They serve as the subject matter expert on workflows and processes and provide direction and coaching to the team.

Responsibilities

• Ensure operational readiness of the practice through regular team check-ins, review of staffing, monitoring of task queues, adherence to standard work, and conducting end-of-month practice operations such as publishing shift schedules for both administrative and clinical team members.
• Provide team support and leadership through training, coaching, and mentoring of team members and team recognition.
• Drive performance improvement through active daily management, including office huddle facilitation and monitoring performance metrics.
• Perform inventory management including ordering and receiving supplies, expiration tracking, waste minimization, and completing counts.
• Support the financial health of the practice through office budget review and managing copay and revenue cycle.
• Monitor and own Net Promoter Score (NPS) responses and respond to service recovery cases, escalating to the Operations Manager as needed.
• In partnership with Clinical Leadership and the Operations Manager, support quality health outcomes, patient safety, regulatory compliance, and implement improvement initiatives to manage population health.
• Use impeccable C-I-CARE in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same-day schedule management, appropriate follow-up scheduling, and strong knowledge of billing and insurance.
• All front of house duties including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations, perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organizing, and supporting facility, security, and IT requests as encountered.
• Clinical duties may include providing best-in-class venipuncture services on a population ranging from pediatrics to geriatrics, and performing and assisting with extended scope duties such as, but not limited to, non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.

Requirements

• At least 1 year of experience in a supervisory or lead role in high-touch customer service or patient-facing healthcare.
• Graduated from a postsecondary Medical Assistant program accredited by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP), the Accrediting Bureau of Health Education Schools (ABHES), another accrediting organization recognized by the United States Department of Education.
• An active Medical Assistant certification from the National Healthcareer Association (NHA), the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT), the American Medical Certification Association (AMCA), the National Association for Health Professionals (NAHP), the National Certification Medical Association (NCMA), or registration from the American Medical Technologists (AMT), or any other recognized certifying body approved by the Board.
• Proven ability to foster strong, collaborative team dynamics that ensure a supportive and engaged team culture.
• Strong written and verbal communication skills.
• Proven track record of leading successful change management and process improvement efforts preferred.
• Experience working on collaborative, diverse, and feedback-driven multi-disciplinary teams.
• Experience in healthcare, with a solid understanding of billing and insurance, is preferred.

Physical Demands

Mostly sedentary work duties require exerting up to ten pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time, but may involve walking or standing for brief periods.

Benefits

• Taking care of you today
• Paid sabbatical for every five years of service
• Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
• Competitive Medical, Dental and Vision plans
• Pre-Tax commuter benefits
• PTO cash outs - Option to cash out up to 40 accrued hours per year
• Protecting your future for you and your family
• 401K match
• Credit towards emergency childcare
• Company paid maternity and paternity leave
• Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
• Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance
• Comprehensive benefits package
• Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%
• UpToDate Subscription - An evidence-based clinical research tool
• CME - Receive an annual stipend for continuing medical education
• Rounds - Providers end patient care one hour early each week to participate in this shared learning experience
• Discounted rate to attend One Medical’s Annual REAL primary care conference