Medical Assistant/Surgical Coordinator - Hartford County

Responsibilities

• Work with physicians in scheduling all surgeries and necessary services.
• Initiate surgical booking request via family/physician.
• Schedule with OR, physician, family, and arrange pre-op physicals in Epic and with family.
• Arrange specialty consultations, complete forms/requisitions, confirm insurance information in Epic, and obtain financial information.
• Verify referral, obtain pre-certification/authorization, produce pre-claim for insurance company, meet and discuss financial responsibility with family, collect payment from family for physician fees, and submit surgical billing to billing service.
• Notify physicians of any issues for review.

Administrative Support

• Schedule and coordinate all patient appointments.
• Answer and direct calls.
• Process pre-authorizations and pre-certifications.
• Prepare and file medical records.
• Maintain confidentiality of patient information.
• Support patient check-in and check-out processes.
• Provides cross coverage for other administrative roles.

Clinical Support

• Ensure efficient patient flow.
• Prepare treatment rooms and equipment for patient examinations.
• Provide procedural support following department-specific guidelines.
• Interview patient and family to obtain chief complaint/reason for visit, vital signs, and allergy information.
• Accurately record and/or update relevant patient information.
• Perform daily Quality Controls (QC) for all Point of Care (POC) testing.
• Obtain specimens, accurately perform and record patient POC testing per policy.
• Under provider and/or RN direction, track and retrieve patient lab/diagnostic testing results.
• Under provider and/or RN direction, perform the administrative functions of the patient prescription renewal process.

Departmental Support

• Support medical record audits.
• Clean and stock patient care rooms between patients.
• Maintain appropriate inventories of all medical supplies.
• Stock and maintain all patient-related forms and educational materials.
• Utilize equipment appropriately and notify Practice Manager of equipment/facility break-down or damage.

Documentation

• Document patient information on appropriate forms.
• Demonstrate accuracy in basic data entry and data retrieval of paper/electronic patient records.

Other Related Activities

• Performs other duties as may be assigned to promote the health, safety, and comfort of CT Children's patients and families.

Qualifications

• Education: High School Diploma, GED, or equivalent; vocational training may substitute.
• Vocational training includes completion of Medical Assistant training program approved by the American Association for Medical Assistants or American Medical Technologists or similar program provided by the military; completion of Certified Nursing Assistant Program (Connecticut certification preferred); Current BSN nursing student in an accredited program and having completed 2 years of study and “Fundamentals of Nursing” course.
• No prior experience required.