Medical Assistant Supervisor - 10948

About the role

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

Responsibilities

• Directly supervises SSHC Suite Based Medical Assistants.
• Performs various personnel actions related to hiring, orientation, onboarding, performance appraisals, and counseling.
• Responsible for the competency of all MA staff members, ensuring medical assistant staff members are delivering high-quality healthcare services while practicing within their perspective scope, at the highest level, in accordance with the State of Colorado.
• Holds regular 1:1 supervisions with direct reports, including permanent, temporary, agency, or volunteer staff who are filling these roles.
• Provides feedback, coaching, mentorship, training, support, competency evaluations, and performance management feedback.
• Maintains a high-standard of care on the team by offering or assigning relevant trainings, by providing clear expectations of best practices, policies, and procedures, by evaluating staff with quality assurance metrics, such as auditing direct client care and documentation practices, monitoring environment of care, and supporting remediation or counseling as necessary.
• Efficiently manages continuous responsibilities of role, including but not limited to scheduling, timesheets, Safetyzone review, staff completion of mandatory trainings, punctuality and attendance to pertinent meetings, and ensuring team’s adherence to policies, procedures, and standard work.
• Communicates pertinent information to Operations and MA-Nursing Leadership team members regarding MA FTE, discipline prioritization matrix, minimum and ideal team staffing ratios, temporary or permanent scheduling adjustments, or other special considerations that may impact scheduling.
• Communicates, organizes, and co-leads discipline meetings on a regular basis in conjunction with other MA Supervisors.
• Facilitates, leads, or participates in other leadership, discipline, or inter-discipline team meetings as appropriate or assigned.
• Maintains a professional and confidential work environment.
• Helps create and coach a climate within the integrated healthcare team of collaboration, mutual respect, and trust.
• Ensures collaboration of care and consistency within and between all integrated health teams, which is an ongoing part of our best practices policy.
• Provides effective communication with patients, integrated health team members, and community partners.
• Ensures pertinent information is shared with team members in a timely manner.
• Acts as a leader to share information and to problem-solve with other MA, RN, or other CCH leadership for the purpose of continuous improvement to patient care and staff needs.
• Bridges personnel issues to the attention of appropriate supervisors for resolution.
• Champions and leads quality improvement initiatives for the team.
• Shares knowledge with and coaches other MA team or inter-disciplinary members on quality improvement & LEAN methodology.
• Maintains competence in all duties outlined in current Medical Assistant job description, including but not limited to noted essential job functions under categories of safe direct clinical care, laboratory collection and specimen processing, proficiency of electronic health record and other documentation practices, and the integrated healthcare model of care.

Requirements

• High school diploma or equivalent required.
• Successful completion of a Medical Assistant program or Emergency Medical Technician-Basic certification.
• PREFERRED experience as a supervisor.
• One year of experience as a Medical Assistant/EMT working for CCH preferred.
• At least “Meets Expectations” on their most recent performance review.
• Certification in basic life support (CPR).
• Bilingual English/Spanish preferred.

Qualifications

• $25.03 - $29.44 an hour.

Benefits

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents.
• We’re proud to offer same-and opposite-sex domestic partner coverage.
• Choice of dental insurance or discount plan.
• Vision insurance.
• Flexible spending accounts for health care / dependent care / parking expenses.
• Free basic life and AD&D insurance coverage.
• Employee Assistance Program, a problem-solving resource available to you and your household members.
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting.
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year.

Pay

$25.03 - $29.44 an hour

Schedule

Saturdays are required.