Medical Assistant | Singing River Orthopedic Clinic - Ocean Springs

At Singing River Health System, caring isn’t just part of the job — it’s in our DNA. Whether we’re saving lives, supporting behind the scenes, or showing up for our community, we bring the energy, heart, and hustle every single day.

About the role

In a caring and professional manner, the Medical Assistant (MA) performs a reasonable scope of clinical and administrative tasks delegated by and under the direct/onsite supervision of the Physician and/or their intermediary personnel responsible for patient care management. Intermediary personnel include physician assistants (PA), nurse practitioners (NP), and registered nurses (RN). He/she assists front office personnel as directed by the Practice/Office Manager.

Responsibilities

• Perform clinical and administrative tasks under the supervision of a Physician, PA, NP, or RN.
• Assist front office personnel as directed by the Practice/Office Manager.

Requirements

• High School graduate or equivalent required.
• Graduate from a Medical Assistant program accredited by the ABHES (the Accrediting Bureau of Health Education Schools) or CAAHEP (the Commission on Accreditation of Allied Health Education Programs) preferred.
• If CMA: Certified/recognized as a Certified Medical Assistant (CMA) from one of the following institutions:
  • Board of the American Association of Medical Assistants (AAMA);
  • National Association for Health Professionals (NAHP);
  • American Medical Technologists (AMT);
  • Medical Career Assessments (MedCA);
  • National Healthcareer Association (NHA);
  • National Center for Competency Testing (NCCT);
  • National Institute of Health Professionals (NIHP).
• If RMA: Certification must be a Registered Medical Assistant (RMA) from one of the following institutions:
  • American Medical Technologists (AMT);
  • American Allied Health (AAH);
  • National Association for Health Professionals (NAHP).
• Must maintain certification according to certifying organization’s standards.
• Must complete and maintain BCLS certification upon hire and/or transfer.
• Must have de-escalation training completed by the end of position orientation (90 days).
• A minimum of one (1) year customer service experience performing registration, scheduling, and insurance verification required.
• A minimum of one (1) year experience as a Certified Medical Assistant preferred.

Skills

• Superior customer service skills and professional etiquette.
• Proficient knowledge and ability to use a computer, including keyboard proficiency, MS Outlook, and Word.
• Ability to use other office technology (i.e., telephone, fax, etc.).
• Keen mental faculties, assessment, and decision-making abilities.
• Superior communication/speaking/enunciation skills to receive and give information in person and by telephone.
• Strong written and verbal communication skills.
• Emotional stability conducive to dealing with high stress levels.
• Ability to work under pressure and meet deadlines.
• Attention to detail and ability to multi-task in complex situations.
• Ability to maintain collaborative and respectable working relationships.
• Appropriate clinical judgment and ability to apply professional skills to a patient population of all ages.

Schedule

Monday - Friday (8:00 AM - 5:00 PM)

Physical Demands

• Moderately active work: involves sitting with frequent requirements to move about the office, facility, or travel to another facility within the SRHS service area.
• Exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.
• Using many physical motions in daily work activities; subject to exposure of body fluids, sputum, and tissues, which may carry the hazard of infectious disease.
• Using repetitive motions: substantial movements of the wrists, hands, and/or fingers while operating standard office equipment such as a computer keyboard.
• Ability to perceive the nature of sound at normal speaking levels with or without correction.
• Close visual acuity and the ability to adjust focus, i.e., shift gaze from a computer monitor to forms/printed material.
• Ability to be active for extended periods without experiencing undue fatigue.
• Ability to work assigned schedules with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts, or weekends.

Mental Demands

• Demonstrate keen mental faculties, assessment, and decision-making abilities.
• Superior communication/speaking/enunciation skills.
• Strong written and verbal communication skills.
• Emotional stability conducive to dealing with high stress levels.
• Ability to work under pressure and meet deadlines.
• Attention to detail and ability to multi-task in complex situations.
• Ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations.