Medical Assistant – Primary Care Float

About the role

Assists in examination and treatment of patients under direction of physician.

Responsibilities

• Maintains patient flow during clinic hours.
• Documents review of systems; measures vital signs such as pulse rate, respirations, blood pressure, weight and height; updates past and current medical, social and family history; reviews medications and updates medication list at each visit.
• Correctly records patient information in the electronic medical record (EMR).
• May assist in training of new employees.
• Prepares patient charts in EMR for visits by scanning, abstracting, and reviewing to ensure all diagnostic test results, hospital reports, and other medical records necessary for physician care are included.
• Accesses and navigates websites or calls outside facilities to obtain necessary information.
• May act as Super User for Electronic Medical Record.
• Refills medications and pre-authorizes medications, including communicating with the patient, pharmacy, or insurance company as needed.
• Maintains recording of patient samples and other medications and disposes of expired medications.
• Prepares treatment rooms for examination of patients; maintains clean, fully supplied exam rooms.
• Orders medical supplies as needed.
• Completes patient assistance paperwork/requests as needed.
• Obtains pertinent medical information from patients to facilitate medical decision making per specific office protocol procedures.
• Returns calls as needed and responds to MyChart messages.
• Works in-baskets, daily work flow logs, and work queues in EMR/Practice Management system; may coordinate/oversee work queues in office.
• Answers incoming calls, schedules appointments, checks-in and checks-out patients, and completes pre-certifications for prescriptions, procedures, and surgeries as needed.
• Operates EKG, cardiac monitors, and other equipment to administer routine diagnostic tests as needed and performs other clinical duties such as phlebotomy and cast removal as assigned.
• Maintains safe, secure, and healthy work environment by following and enforcing standards and procedures; complying with legal regulations.
• Maintains patient confidence and protects operations by keeping patient care information confidential.
• Understands and adheres to the legal responsibilities and requirements of the medical assistant role.
• Demonstrates comprehension and support of quality measures and patient experience.

Requirements

• High school diploma or equivalent.
• Graduate of a Medical Assistant program or previous Medical Assisting experience required.
• Associate Degree and/or Certified/Registered MA preferred.
• 2 to 5 years MA or other relevant experience preferred; practice in different care settings (e.g., Primary care, Specialty, EMT, etc.).
• BLS certification required.
• Must successfully complete skills orientation.

Skills

• Excellent computer skills (Microsoft Outlook, Excel, EMR, and scheduling systems).
• Strong verbal and social skills to facilitate working respectfully with patients, physicians, visitors, co-workers, and drug reps in person or by telephone.
• Ability and willingness to travel to other physician offices as requested or needed.
• Complementary clinical skills such as phlebotomy, performing EKGs, stitches removal, splinting, etc. are highly preferred.