Medical Assistant – Primary Care Float

Assists in examination and treatment of patients under direction of physician.

Responsibilities

• Maintains patient flow during clinic hours.
• Documents review of systems; measures vital signs such as pulse rate, respirations, blood pressure, weight and height; updates past and current medical, social and family history; reviews medications and updates medication list at each visit.
• Correctly records patient information in the electronic medical record (EMR).
• May assist in training of new employees.
• Prepares patient charts in EMR for visits by scanning, abstracting, and reviewing to ensure all diagnostic test results, hospital reports and other medical records are present.
• Accesses and navigates websites or contacts outside facilities to obtain necessary information.
• May act as Super User for the EMR.
• Refills medications and pre‑authorizes medications, communicating with patients, pharmacies, or insurance companies as needed.
• Maintains recording of patient samples and other medications and disposes expired medications.
• Prepares treatment rooms for examination of patients; maintains clean, fully supplied exam rooms.
• Orders medical supplies as needed.
• Completes patient assistance paperwork/requests as needed.
• Obtains pertinent medical information from patients to facilitate medical decision making per office protocol.
• Returns calls and responds to MyChart as needed.
• Works in‑baskets, daily workflow logs, and work queues in EMR/Practice Management system; may coordinate/oversee work queues.
• Answers incoming calls, schedules appointments, checks in and out patients, and completes pre‑certifications for prescriptions, procedures, and surgeries as needed.
• Operates EKG, cardiac monitors, and other equipment to administer routine diagnostic tests; performs phlebotomy and cast removal as assigned.
• Maintains a safe, secure, and healthy work environment by following standards, procedures, and legal regulations.
• Maintains patient confidence and protects operations by keeping patient care information confidential.
• Understands and adheres to legal responsibilities and requirements of the medical assistant role.
• Demonstrates comprehension and support of quality measures and patient experience.

Education

• High school diploma or equivalent.
• Associate Degree and/or Certified/Registered Medical Assistant preferred.
• Graduate of a Medical Assistant program or previous Medical Assisting experience required.

Experience

• 2 to 5 years of Medical Assistant or other relevant experience preferred.
• Experience in different care settings (e.g., primary care, specialty, EMT, etc.).

Skills

• Excellent computer skills (Microsoft Outlook, Excel, EMR, and scheduling systems).
• Strong verbal and social skills to work respectfully with patients, physicians, visitors, co‑workers, and drug representatives in person or by telephone.
• Ability and willingness to travel to other physician offices as requested or needed.
• Complementary clinical skills such as phlebotomy, performing EKGs, stitch removal, splinting, etc. (highly preferred).

Licenses & Certifications

• Certified/Registered Medical Assistant preferred.
• Must successfully complete skills orientation.
• BLS certification required.