Medical Assistant - Podiatry

Patient Care

• Provide or assist patient transport throughout TUSPM's clinical facilities.
• Record patients' vital signs, including blood pressure, weight, etc.
• Absorb patient care provider(s) and student doctor(s) during examination and treatment.
• Retrieve and prepare instruments, equipment, supplies, radiographic images, prescription refills and other care-related forms.
• Prepare, log and deliver specimens to appropriate laboratory lock box.
• Maintain orthotics inventory including, but not limited to review of orders, receipt of instruments, notification of recipients, distribution to patients and inventory reconciliation.
• Absorb patients with transportation arrangements to/from TUSPM's clinical facilities.

Clerical Support

• Address telephone and email inquiries from patients, faculty, staff, students and other interested parties in a professional and courteous manner.
• Schedule and record requests for laboratory tests results, physician referrals, ultrasound/radiologic evaluations, surgical procedures, hospitalizations and accurately complete associated documents as required by TUSPM policies/procedures.
• Communicate with third party insurers, primary care providers and hospitals to facilitate pre-certification/pre-authorization of patient services including, but not limited to office visits, surgical procedures, radiology, durable medical equipment, supplies, home care services, outpatient testing, physical therapy and home infusion services, as required.
• Initiate requisitions for medical supplies, office supplies, services and equipment using on-line and/or manual systems in accordance with Temple University and TUSPM policies.
• Verify receipt of purchases, as required.
• Monitor dedicated patient appointment phone lines.
• Return patient appointment calls left by voicemail promptly as required by TUSPM policy, but not more than one (1) business day following date of voice message.
• Schedule appointments with appropriate providers and/or care modules based on information gathered from patient.
• Provide information to patient as requested, including directions, co-pay/co-insurance requirements, parking rates, etc.
• Greet patients, visitors, students and co-workers with a professional, cordial demeanor at all times.
• Scan, verify and enter demographic data into the practice management and/or electronic health record system(s) prior to the provision of care.
• Verify patients' third party insurance member number(s) and eligibility prior to the provision of care.
• Collect patients' co-payments, co-insurance and applicable deductibles prior to the provision of care.
• Establish new walk-in patients in the practice management and/or electronic health records (EHR) system(s), as required.
• Reconcile appointment schedules and sign-in sheets to ensure the proper recording of patient no shows and cancellations as required by TUSPM policies/procedures on not less than a daily basis.
• Prepare and distribute patient schedules for the next business day.
• Collect payments for additional products and services provided that have not been collected prior to the provision of care.
• Process patient encounter forms.
• Distribute receipts to patients at discharge.
• Arrange with patients for follow-up/rescheduled appointment(s) and enter appointments into the practice management system.
• Reconcile payments to cash receipts as required by TUSPM policies/procedures on not less than a daily basis.
• Retrive physical patient records for documentation of care provided, clinical review and audit in an accurate and timely manner, as required.
• Sort, collate and insert documents into physical patient records in compliance with TUSPM policies/procedures, as required.
• Scan documents for addition to EHR system in compliance with TUSPM policies/procedures, in a manner that ensures accurate match between document(s) and patient record.
• Ensure the destruction of physical records in compliance with federal, state, TUHS and TUSPM policies/procedures.
• Prepare exam rooms and other treatment areas for patient care, including but not limited to disinfection and set-up of exam tables, stocking/return of supplies and instruments.
• Change Cidex according to TUSPM policies/procedures and update appropriate record(s).
• Monitor and record oxygen tanks, eyewash stations and emergency boxes according to TUSPM policies and procedures, but not less than weekly.
• Clean instruments and operate sterilizer(s), as required.
• Ensure that instruments and equipment are in proper working order and record maintenance of same.
• Report dysfunctional and/or hazardous systems, facilities or major equipment to the TUSPM Area Facilities Manager, Director of Information Technology or the Senior Vice Dean for Finance and Administration, as appropriate.

Facilities Support

• Ensure that instruments and equipment are in proper working order and record maintenance of same.
• Report dysfunctional and/or hazardous systems, facilities or major equipment to the TUSPM Area Facilities Manager, Director of Information Technology or the Senior Vice Dean for Finance and Administration, as appropriate.