Medical Assistant/Patient Service Specialist

Position Summary

Under the supervision of the Practice Manager, the Medical Assistant/Patient Service Specialist will function as a member of the clinical and administrative team and complete assigned daily clinical and administrative operations to ensure smooth day-to-day operations in the physician practice.

About the Role

Rooms patients and prepares the patient for the provider visit. Takes vital signs as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR. Records patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical. Obtains required consents, completes required forms as needed for specific visit types. Performs office testing as needed. Required to perform controls on certain in-office tests. Performs EKGs as ordered. Chaperones Providers as required. Administers vaccines and medications as ordered by provider following BMC policies. Stocks rooms and monitors expiration of supplies in exam rooms. Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed. Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conducts eligibility checks to ensure insurance is reflected accurately. Schedules patients' appointments and appropriate testing for patients as directed. Follows scheduling rules and directs patient visits in other practices. Performs pre-visit planning daily for all upcoming scheduled appointments. Performs outreach to select patient groups as directed for patient care and quality and schedules specialty appointments and testing as required. Responsible for informing manager of all clinical or administrative supply needs or assisting with ordering. Responsible for obtaining prior authorizations and/or insurance referrals as per practice need. Performs phlebotomy, including venipuncture and collection of blood specimens for laboratory processing in the outpatient clinic, while adhering to proper patient identification and safety protocols. Conducts point-of-care testing as required and processes laboratory specimens in accordance with guidelines. Cleans, disinfects, and sterilizes clinical instruments and equipment per infection control standards and maintains documentation for sterilization logs.

Essential Responsibilities / Duties

• Rooms patients and prepares the patient for the provider visit.
• Takes vital signs as necessary.
• Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR.
• Records patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical.
• Obtains required consents, completes required forms as needed for specific visit types.
• Performs office testing as needed.
• Required to perform controls on certain in-office tests.
• Performs EKGs as ordered.
• Chaperones Providers as required.
• Administers vaccines and medications as ordered by provider following BMC policies.
• Stocks rooms and monitors expiration of supplies in exam rooms.
• Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed.
• Schedules patients' appointments and appropriate testing for patients as directed.
• Follows scheduling rules and directs patient visits in other practices.
• Performs pre-visit planning daily for all upcoming scheduled appointments.
• Performs outreach to select patient groups as directed for patient care and quality and schedules specialty appointments and testing as required.
• Responsible for informing manager of all clinical or administrative supply needs or assisting with ordering.
• Responsible for obtaining prior authorizations and/or insurance referrals as per practice need.
• Performs phlebotomy, including venipuncture and collection of blood specimens for laboratory processing in the outpatient clinic, while adhering to proper patient identification and safety protocols.
• Conducts point-of-care testing as required and processes laboratory specimens in accordance with guidelines.
• Cleans, disinfects, and sterilizes clinical instruments and equipment per infection control standards and maintains documentation for sterilization logs.

Job Requirements

• REQUIRED EDUCATION AND EXPERIENCE: High School Diploma or equivalent. No prior experience required.
• PREFERRED EDUCATION AND EXPERIENCE: Education from approved medical assistant program. One to three years of medical assistant experience. Phlebotomy experience.
• Certifications, Licenses, Registrations Required: N/A.
• Certifications, Licenses, Registrations Preferred: Certified Medical Assistant Certification. Phlebotomy certification.

Knowledge, Skills & Abilities (KSAs)

• Strong customer service skills.
• Excellent communication and interpersonal skills required.
• Must be able to work independently with little supervision.

Compensation Range

$17.79- $25.00

Equal Opportunity Employer/Disabled/Veterans

Note: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans