Medical Assistant/Patient Service Specialist

Position Summary

This position is to function as a member of both the clinical and administrative team and complete all assigned daily tasks to ensure smooth day-to-day operations in the SMG physician practice.

Essential Responsibilities / Duties

• Works closely with providers to assist in delivering world-class care to patients.
• Rooms patients and prepares the patient for the provider visit.
• Takes vital signs as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and enters accurately into EMR.
• Records patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical.
• Obtains required consents, completes required forms as needed for specific visit types.
• Performs in-office testing as needed. Required to perform controls on certain in-office tests. Performs EKGs as ordered.
• Chaperones providers as required.
• Administers vaccines and medications as ordered by provider following SMG policies.
• Stocks rooms and monitors expiration of supplies in exam rooms.
• Affords assistance with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed.
• Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information.
• Conducts eligibility checks to ensure insurance is reflected accurately.
• Schedules patients' appointments and appropriate testing for patients as directed. Follows scheduling rules and directs patient visit scheduling.
• Performs pre-visit planning daily for all upcoming scheduled appointments. Performs outreach to select patient groups as directed for patient care and quality and schedules specialty appointments and testing as required.
• Responsible to inform manager of all clinical or administrative supply needs or assists with ordering.
• Responsible to obtain prior authorizations and/or insurance referrals as per practice need.
• Must be able to work independently with little supervision.
• Adheres to all SEMC policies. Always uses discretion to ensure patient confidentiality.
• Performs all other duties as requested.

Job Requirements

• Strong customer service
• Excellent communication and interpersonal skills required
• Experience with EMR strongly preferred. (Athena a plus)
• Experience with Microsoft Office, Word, Excel, and Outlook preferred

Skills

• High School Diploma or equivalent required.
• Education from approved medical assistant program or equivalent preferred.
• One to three years as a medical assistant preferred.

Compensation

The compensation range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licenses as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

Note

This range is based on Boston-area data, and is subject to modification based on geographic location.