Medical Assistant / Patient Care Coordinator I - Breast Oncology

1.0 FTE, full-time, onsite position in Palo Alto, California.

About the role

This position is essential to our high-volume in-person census. The role is needed to provide timely rooming, including vitals and wellness survey completions, along with room turn-around times, keeping up with stocking, and other Patient Care Coordinator (PCC) duties.

As an entry-level PCC I, you are expected to learn and apply job skills, policies, and procedures to complete essential assignments and tasks. You will exercise judgment within defined guidelines to determine appropriate actions and seek assistance when needed.

Responsibilities

• Patient Care: Perform patient care duties, including measuring vital signs, weight, height, rooming, drawing labs, assisting providers with medication reconciliation, and other special departmental tasks such as EKG, ear lavage, etc.
• Clinical Administration: Handle check-in/out, virtual rooming for providers, vaccine administration, point-of-care testing, and specimen collection.
• Clinic Maintenance: Manage weekly clinic preparation, clinic area stocking, medication and supply ordering, and ensure timely completion of work assignments.
• Communication and Coordination: Handle patient phone calls, prescription refills, and clinic support operations; manage CRM/In-Basket; serve as a liaison between the provider, the patient, and the staff.

Qualifications

Education: High School Diploma or GED equivalent AND one of the following:

• Certificate of completion or official transcript from a medical assisting program
• Completion of medical assistant training by a licensed physician or podiatrist
• Certification as a medical assistant through a Medical Board of California–approved medical assistant certifying organization

Experience: Entry-level – no previous experience required.

Skills

• Knowledge of and ability to use and apply medical terminology in performing duties
• Knowledge of coding and billing regulations
• Knowledge of computer systems and software used in functional area
• Ability to speak and write effectively at a level appropriate for the job
• Ability to solve problems and identify solutions
• Customer service skills in interactions with all patients, families, and staff, including high-volume and stressful situations
• Ability to work independently as well as an integral part of the patient care team
• Ability to follow instructions and standard operating procedures
• Familiarity, knowledge, and understanding of home health, practice care coordination, and clinical care skills
• Business communication skills, including legible penmanship/handwriting, knowledge of grammar and syntax, and ability to write clear and concise clinical reports
• Ability to learn and update clinical knowledge regularly to adapt to an ever-changing healthcare environment
• Understanding of population health and disease population concepts and practices; inventory methods and practices; motivation learning; customer relationship service concepts and practices

Licenses and Certifications

• American Heart Association Basic Life Support (BLS) certification

Pay

Base pay scale generally starts at $31.94 - $35.94 per hour. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty, and training.