Patient Care Coordinator - Medical Oncology

About the role

Compass Oncology, the largest privately-owned cancer care and research facility in the Pacific Northwest, is seeking a Patient Care Coordinator to join our high-impact team. This role requires someone who is adaptable, multi-faceted, and willing to support beyond their usual scope of responsibilities. Collaboration, flexibility, and a proactive approach are essential to support each other and provide an exceptional patient experience.

Responsibilities

• Under general supervision, serves as a Care Coordinator in scheduling patient appointments including office visits, lab appointments, chemotherapy appointments, and tests as indicated by the Provider; may include outside scheduling and coordination of outside referrals.
• Serves as a resource and liaison between patient and other medical staff.
• Answers incoming calls, triages calls appropriately to the correct department or healthcare provider.
• Accurately and efficiently schedules patient medical appointments in the computer system.
• Assists patients in coordinating external referrals as ordered by the provider.
• Obtains and maintains accurate patient demographics and insurance information and communicates changes appropriately.
• Researches and responds to routine and non-routine patient inquiries in a timely and professional manner.
• Requests assistance from more seasoned coworkers and supervisors on complex issues to discuss resolution and learn.
• Obtains and communicates messages in an accurate and timely manner using the patient portal.
• Develops and maintains positive and collaborative working relationships across all departments and staff.
• Attends weekly team huddles led by Provider to discuss patient cases and work collaboratively to ensure quality care.
• Actively participates in departmental and inter-departmental staff meetings, work groups, or other collaborative efforts as needed.
• Acts as a resource for all clinic staff including training, shadowing, and onboarding.
• Demonstrates reliability and punctuality by consistently showing up on time and maintaining dependable attendance to support team operations and organizational goals.

Requirements

• High School diploma or equivalent required; college degree preferred.
• At least two (2) years of office experience, preferably in a medical setting.
• Knowledge of medical terminology highly desired.
• Ability to apply critical thinking in reading, interpreting, and executing provider orders.
• Excellent organizational skills and the ability to assess when it is appropriate to adjust priorities based on patient or clinic needs.
• Excellent written and verbal communication skills; ability to articulate information and questions effectively.
• Ability to maintain a calm, professional, and compassionate demeanor in a high-volume specialty practice.
• Comfort interacting appropriately with patients, family members, and caregivers during times of extreme medical and emotional stress.
• Proficiency with Microsoft Office Outlook and Word.

Physical Demands

• Work may require sitting for long periods; also stooping, bending, and stretching for files and supplies.
• Occasionally lifting files or paper weighing up to 30 pounds.
• Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment.
• Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
• Necessary to view and type on computer screens for prolonged periods.

Work Environment

• Work is performed in an office environment with contact with patients and the public.