Medical Assistant - Pain Clinic

Job Overview

This role focuses on providing medical and clinical support services to patients. It involves preparing patient rooms, escorting patients to rooms, taking vitals, documenting patient information, assisting physicians with procedures, and educating patients on specimen collection. Additionally, this role performs clerical or administrative duties in support of clinical operations.

Minimum Qualifications

• High School Diploma or equivalent
• Completion of Clinical Program OR Six (6) months of clinical experience in a healthcare setting
• Basic Life Support Certification OR Obtain within three (3) months

Preferred Qualifications

• Two (2) years of medical office experience
• Bi-Lingual
• Experience with electronic medical record systems

Duties and Responsibilities

The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

• Controls and monitors patient flow to maximize efficient use of providers and exam rooms.
• Communicates delays to patients and providers.
• Responds to variations in patient volume, provider ability, and resources by making continual adjustments in room utilization and assignment.
• Prepares medical record for patient visit, confirming accuracy with patient identifiers, entering chief complaint and social history.
• Exercises a high degree of customer service in all interactions with patients, internal and external customers.
• Provides a safe, comfortable, and clean environment for patients and families.
• Escorts patient to exam room and prepares patient for provider visit.
• Checks to ensure patient comfort, privacy, and safety.
• Ensures patient and personal safety.
• Completes a fall risk assessment. May sit with a patient who needs monitoring.
• Prepares exam room for each patient in accordance with needs of patient’s visit.
• Affords assistance and/or chaperones providers/nursing with physical exams, treatments and procedures as necessary.
• Performs and records vital signs (blood pressure, pulse, temperature, oxygen saturation, height and weight), records patient’s stated level of pain, and reviews list of medications with patient.
• Performs collection of specimens and/or ensures the necessary supplies and equipment are ready for the provider to use during the visit.
• Performs Point of Care Testing (POC) as ordered including but not limited to Urine dips, HCG testing, Strep A, HGB A1C, and glucose testing.
• Performs quality control checks on equipment.
• Affords assistance and/or coordination of diagnostic testing and surgical procedures under direction of the nurse or physician.
• Affords administrative support which may include coordinating interpreter services, answering telephone calls, taking accurate messages, forwarding messages, and faxing.
• May be asked to cover satellite locations.

Physical Requirements

• Occasional lifting of 30-35 pounds and turning of patients.
• Prolonged standing and walking.
• Occasional twisting, bending, reaching, pushing/pulling, sitting, kneeling, and squatting.
• Exposure to infectious disease and possible carcinogenic chemicals.
• Exposure of blood-borne pathogens.
• Requires fine manual dexterity to lift and maneuver patients.
• Requires visual and aural acuity necessary to monitor patient care.

Skills & Abilities

• Demonstrates organizational skills and attention to detail.
• Ability to prioritize work and complete tasks in a timely manner.
• Works independently and accurately with excellent follow-through.
• Basic to moderate computer skills including documents, spreadsheets, e-mail and automated scheduling software and the ability to navigate through electronic medical record systems.
• Ability to read, write and spell in English to ensure accurate message taking and documentation.
• Good interpersonal skills.
• Knowledge and ability to use universal precautions and knowledge of patient handling.
• Knowledge of Epic.
• Skills and knowledge necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages and cultural patterns in each step of the care process.
• Knowledge of growth and development;
• Ability to interpret age specific data and response to care;
• Provide age specific communication.
• Maintains sensitive and confidential patient information according to HIPAA.