Medical Assistant: Pain Management Center

Responsibilities

• Maintain a professional and collaborative environment for patients, providers, and staff
• Support smooth patient access, clinic flow, and daily operations
• Schedule patients for follow-up office visits, imaging, lab work, and other care needs
• Prepare appropriate chart elements before appointments or procedures
• Room patients and obtain vital signs
• Assist providers with procedures as appropriate
• Support pre-authorization processes
• Act as a liaison between providers and patients
• Communicate updates to staff and patients regarding appointment status, sing, treatment needs, and timing
• Work with staff to ensure proper records are received before appointments or surgery dates
• Maintain ongoing communication with Hoag teams and referring physician offices
• Support even patient flow throughout the clinic
• Travel to multiple sites or start at different locations as needed
• For Oncology and Specialty Clinics, follow clinic guidelines for handling instruments and equipment used in clinic procedures
• Perform additional duties as assigned

Requirements

• High school diploma or equivalent GED
• Graduate of a Medical Assistant program or equivalent medical back-office experience
• Current BLS certification through the American Heart Association
• Strong critical thinking skills developed through Medical Assistant experience
• Ability to communicate effectively with patients, providers, staff, and referring offices
• Ability to work collaboratively in a fast-paced clinical environment
• Experience supporting both clinical and non-clinical Medical Assistant responsibilities
• Experience requirements by department/specialty:
  • HMG Primary Care: 4 years of Primary Care experience required
  • Hoag Urgent Care: 4 years of Primary Care or Urgent Care experience required
  • Diabetes Center: 4 years of Medical Assistant experience required
  • Oncology, Gastroenterology, and Digestive Specialty Clinics: 2 or more years of Medical Assistant experience required
  • OB/GYN and Family Planning locations: 2 years of OB/GYN experience required
• No license required
• Preferred Medical Assistant certification
• CPR certification
• Current Limited Phlebotomy Certification for Diabetes, Oncology, Gastroenterology, and Digestive Specialty Clinics