Medical Assistant (Ophthalmology) - Training Provided

EyeCare Partners is the nation’s leading provider of clinically integrated eye care, with a national network of over 300 ophthalmologists and 700 optometrists. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets.

About the role

An Ophthalmic Technician is a valuable asset to an Ophthalmologist, assisting in providing excellent patient care during visits. This role involves handling a wide range of duties and using equipment to perform initial testing to prepare patients for exams with an Ophthalmologist.

Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Anticipate Physician needs to facilitate clinic flow.
• Practice urgency with patient’s time, as well as the doctor’s time and schedule.
• Comply with all company policies and procedures, including HIPAA.
• Verify patient’s information by interviewing the patient.
• Record patient’s medical history, current medications, and confirm the purpose of the visit.
• Record all data in the patient's Electronic Medical Record (EMR).
• Check the condition of patient's eyes by observing pupils, muscles, visual acuity, and extraocular movements.
• Perform required skills including dilation, refraction, pressures, and a variety of diagnostic tests such as visual fields, OCT, GDX, IOL master, auto refractor, and topography.
• Demonstrate working knowledge of eye anatomy, diseases, symptoms, and ocular medications.
• Accurately and thoroughly document medical visits and procedures as performed by the Physician.
• Prepare patients for treatments and minor procedures; measure and record vital signs (blood pressure, pulse, and respiration rate) as required.
• Open and close exam rooms as needed.
• Keep examination, treatment, laser, and other assigned rooms cleaned and stocked with supplies, and maintain an up-to-date drug count.
• Perform general office duties and cleaning as assigned by the manager.

Requirements

• Provide excellent patient care and be energetic and empathetic with patients.
• Comply with HIPAA confidentiality standards when communicating patient information.
• Strong communication skills and the ability to coordinate and cooperate with all levels of employees in a courteous, professional manner.
• Organizational skills with a focus on tracking patient care and improving patient flow.
• Desire to gain industry knowledge and training.
• Demonstrate initiative in accomplishing practice goals.
• Ability to grow, adapt, and accept change.
• Consistently create a positive work environment by being team-oriented and patient-focused.
• Commitment to work over 40 hours to meet the needs of the business.
• Ability to work weekends when applicable.
• Reliable transportation to travel to multiple work locations with minimal notice.

Qualifications

• High school diploma or general education degree (GED) required.
• One year of related experience and/or training; or equivalent combination of education and experience.
• Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification is preferred, but not required.

Skills

• Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.
• Experience using Electronic Medical Records (EMR) systems.
• Computer proficiency and ability to quickly learn new applications.

Physical Requirements

• Frequent walking (75%), sitting (50%), and standing (50%).
• Regular bending, stooping, and reaching (25–50%).
• Ability to lift, carry, push, and pull items up to 25 lbs.
• Strong fine motor skills and full use of hands for constant grasping, writing/typing, and use of technology.
• Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—required 100% of the time.
• Occasional driving or climbing may be necessary.

Benefits

• Full benefits package: medical, vision, dental, and life insurance.
• 401k with employer matching.
• Paid Time Off (PTO) and paid holidays.
• Paid Maternity Leave.
• Eyecare certification reimbursements.
• Competitive base pay.
• Employee discounts.

Schedule

• Full-time position.
• Offices are open Monday–Friday 7:45am–7pm and Saturday 7:45am–1pm (typically 2 Saturdays per month).
• Must have open availability to work any shift within these hours.
• May need to work slightly earlier or later as needed.
• Travel to other offices in Cincinnati, OH will be required as needed (mileage reimbursement provided).