Medical Assistant, Nursing Information Center

For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons. FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country, operating more than 90 sites across San Diego County.

About the role

• Perform telephone patient engagement as assigned by the manager using a clear protocol on all calls that are transferred.
• Assess the level of patients’ understanding of care and assist in navigating FHCSD programs and services.
• Assist with transitional care activities for FHCSD patients.
• Collaborate with team members in supporting the population health management functions and interventions.
• Schedule appointments for patients who require more than basic information.
• Educate patients on the need for follow-up care.
• Establish a Primary Care Physician (PCP) and educate on the importance of continuity of care in using a PCP.
• Reinforce patient/family education provided to FHCSD patients.
• Attend staff meetings and in-services or complete make-up assignments.
• Follow FHCSD policies and procedures to ensure positive patient outcomes.
• Perform other duties as assigned.

Requirements

• Medical Assistant diploma from an approved course required.
• High School Graduate (or GED equivalent) required.
• Or equivalent combination of education and experience that provides the skills, knowledge, and ability to perform the essential job duties, and which meets any required state or federal certification requirements.
• Current American Heart Association healthcare provider CPR (BLS), or Advanced Cardiac Life Support, or Advanced Trauma Life Support, or Advanced Resuscitation Training is required.

Qualifications

• At least 1 year of experience in an ambulatory care setting or a similar setting is highly desirable.
• Bilingual in English/Spanish may be required.
• Ability to display cultural sensitivity and respect for ethnically and culturally diverse patient populations.

Benefits

• Competitive salary with excellent benefits.
• Retirement plan with employer match.
• Paid time off, extended sick leave, and paid holidays.
• Medical, dental, vision, FSA, and life insurance.
• Employee discounts and wellness programs.

Pay

The salary range for this position is $28.00 - $32.67 per hour.