Medical Assistant (MFM- Willowbrook Office)

About the role

The Medical Assistant will support physicians and clinical staff in providing specialized patient care by performing both clinical and administrative duties specific to the practice’s area of focus. The ideal candidate will have strong technical skills, excellent attention to detail, and a commitment to delivering compassionate, patient‑centered care.

Responsibilities

• Greet and escort patients to exam rooms; obtain medical history, current medications, allergies, and chief complaints, and document all information in the patient medical record.
• Assist with patient flow to ensure timely visits.
• Support delivery of a high‑quality patient experience through excellent customer service and communication with patients, families, and other care providers while ensuring a safe patient care environment.
• Provide assistance to physicians and/or advanced practice providers in preparing and conducting medical exams and office procedures under direct guidance and supervision.
• Perform applicable medical procedures, collect and prepare laboratory specimens, administer injections/immunizations, and perform venipuncture as allowed by state regulations.
• Communicate information and instructions to patients as directed by physicians, advanced practice providers, or nursing staff and ensure patient understanding.
• Assist with scheduling of tests, treatments, and follow‑up appointments; communicate test results to patients.
• Maintain clean and stocked exam rooms, maintain instruments, and prepare sterilization as required.
• Respond to calls and requests for referrals and appointments, triage and process messages from patients, clinic staff, referring physicians, and pharmacies.
• Maintain patient files, records, and other information.
• Perform other duties as assigned.

Requirements

• Diploma from an accredited Medical Assistant program (required).
• Certification as a Medical Assistant (preferred or as required by state).
• CPR/BLS certification (preferred).

Experience

• 1+ year in an office‑based healthcare setting (preferred).

Skills & Abilities

• Ability to follow universal precautions, OSHA standards, and HIPAA regulations.
• Strong verbal and written communication skills.
• Superior customer service skills.
• High level of professionalism and ability to maintain patient confidentiality.
• Commitment to taking great care of patients every day.

Benefits

• Medical, Dental, Vision, Life, and Disability insurance.
• Healthcare FSA, Dependent Care FSA, and HSAs.
• 401(k) plan and Employee Stock Purchase Program.
• Various voluntary plans available through payroll deductions.
• Comprehensive benefits designed to support health, well‑being, and family needs.

About Pediatrix Medical Group

Pediatrix Medical Group is a national, multispecialty medical group specializing in care for women, babies, and children. Since 1979, the organization has grown from a single neonatology practice to a leading provider of coordinated, compassionate, and clinically excellent services across hospital and office‑based settings. The group invests heavily in research, education, quality‑improvement, and safety initiatives.