Medical Assistant - Mercy Clinic at Work Edwardsville

About the Role

The Primary Care Patient Care Medical Assistant (MA) works directly with Mercy Primary Care Providers to deliver safe, timely, effective, efficient, equitable, and patient-centered care. This role partners with patients, providers, and the clinical care team to drive quality outcomes. The position supports Mercy Clinic at Work, an employer-based clinic located at Worldwide Technology (WWT) in Edwardsville, serving WWT employees, spouses, and dependents. The MA will collaborate with a Physician, Registered Nurse, and another Medical Assistant in a Primary Care/Urgent Care hybrid setting.

Responsibilities

Clinical Support

• Prepare patients for provider visits by:
  • Recording chief complaints
  • Obtaining vital signs
  • Reviewing medical history and allergies
  • Performing medication reconciliation
  • Completing Advanced Standard Rooming processes
  • Addressing preventative care gaps, including fall risk assessments, depression screenings, cancer screenings, diabetic eye exams, and rechecking elevated blood pressure readings
• Administer vaccines and injections within scope of practice.
• Assist with in-office testing, including:
  • Phlebotomy/blood draws
  • EKGs
  • Mental status examinations
  • Walking oxygen studies
  • Point-of-care testing
• Manage triage and in-basket responsibilities, including:
  • Reviewing and following up on test results
  • Responding to MyMercy messages
  • Processing medication refill requests

Population Health & Employer Wellness Support

• Represent Mercy at WWT wellness events and health fairs.
• Provide blood pressure screenings, flu shot clinics, and support other employer wellness initiatives.
• Assist with annual wellness screening campaigns by collecting vitals and completing employee screenings.

Administrative & Front Office Support

• Perform EPIC charting, referral coordination, and event-related data entry.
• Check patients in and update demographic and insurance information.
• Obtain required forms and signatures.
• Schedule patient appointments and manage incoming calls.
• Communicate and route messages appropriately.
• Monitor and adjust provider schedules as needed.

Requirements

• High school diploma or equivalent (required).
• Graduate from an accredited Medical Assistant program (preferred).
• Registered Medical Assistant (RMA) certification (preferred but not required).
• One year of applicable patient care experience or medical office experience (preferred).
• Experience with EPIC registration, scheduling, and patient data entry (preferred).
• Strong clinical, organizational, and customer service skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Must maintain a professional, energetic, and customer-focused presence.
• Flexibility to travel occasionally to the WWT clinic in Edwardsville, IL for wellness events or coverage needs (infrequent).
• New hires must attend MA Clinic Academy training.

Skills

• Works well as a member of a team; collaborates with all care team members.
• Excellent written and oral communication skills.
• Customer service orientation.
• Excellent organizational and interpersonal skills.
• Flexible and positive attitude.
• Attention to detail and accuracy.
• Self-directed; able to perform tasks within scope of practice independently with minimal oversight.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans for team members working 32+ hours per pay period.

Additional Information

This role offers the opportunity to work in a collaborative employer health setting focused on preventive care and employee wellness.