Medical Assistant - Mercy Clinic at Work

Duties and responsibilities

• Prepare patients for provider visits by:
  • Recording chief complaints
  • Obtaining vital signs
  • Reviewing medical history and allergies
  • Performing medication reconciliation
  • Completing Advanced Standard Rooming processes
  • Addressing preventative care gaps, including fall risk assessments, depression screenings, cancer screenings, diabetic eye exams, and rechecking elevated blood pressure readings
  • Administering vaccines and injections within scope of practice
  • Auxiliary in-office testing, including phlebotomy/blood draws, EKGs, mental status examinations, walking oxygen studies, and point-of-care testing
• Manage triage and in-basket responsibilities, including:
  • Reviewing and following up on test results
  • Responding to MyMercy messages
  • Processing medication refill requests

Population Health & Employer Wellness Support

• Represent Mercy at WWT wellness events and health fairs
• Provide blood pressure screenings, flu shot clinics, and support other employer wellness initiatives
• Affiliate in annual wellness screening campaigns by collecting vitals and completing employee screenings

Administrative & Front Office Support

• Perform EPIC charting, referral coordination, and event-related data entry
• Check patients in and update demographic and insurance information
• Obtain required forms and signatures
• Schedule patient appointments and manage incoming calls
• Communicate and route messages appropriately
• Monitor and adjust provider schedules as needed

Qualifications

• Registered Medical Assistant (RMA) certification preferred but not required
• Experience with EPIC registration, scheduling, and patient data entry preferred
• Strong clinical, organizational, and customer service skills
• Ability to work independently and collaboratively in a fast-paced environment

Additional Information

• Must maintain a professional, energetic, and customer-focused presence as a representative of Mercy at the employer clinic
• Flexibility to travel occasionally to the WWT clinic in Edwardsville, IL for wellness events or coverage needs (infrequent)
• Opportunity to work in a collaborative employer health setting focused on preventive care and employee wellness

Education

• High school diploma or equivalent
• Education Preferred: Graduate from an accredited Medical Assistant program
• Experience Preferred: One year of applicable patient care experience or applicable medical office experience as defined by the clinic

New hire requirements

• Must attend MA Clinic Academy training

Other Knowledge, Skills, And Abilities

• Works well as a member of a team; willing to collaborate with all members of the care team
• Excellent written and oral communication skills
• Customer service orientation
• Excellent organizational and interpersonal skills
• Flexible and positive attitude
• Attention to detail and accuracy
• Self-directed and able to perform tasks that are in scope of practice independently with minimal oversight

Why Mercy?

• From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period
• Join a caring, collaborative team where your voice matters
• At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion
• As we grow, you'll grow with us